Engagement Manager – Remote
Job Description
Description
Join to apply for the Engagement Manager – Remote role at Highspot
Join to apply for the Engagement Manager – Remote role at Highspot
About Highspot
Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for, and how it authentically represents its values in the real world. To this end, we have put intentional focus on creating equitable workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world.
About Highspot
Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for, and how it authentically represents its values in the real world. To this end, we have put intentional focus on creating equitable workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world.
About The Role:
We are seeking a dynamic and results-driven Engagement Manager to join our team at Highspot. In this role, you will be responsible for driving the success of strategic customer engagements by managing complex, high-value projects, maintaining strong billable utilization, and delivering exceptional client experiences. Acting as a trusted advisor, you will collaborate closely with senior leaders to align our solutions with their strategic objectives, ensuring project profitability and long-term success.
What You’ll Do:
- Customer Success and Engagement:
- Lead end-to-end delivery of large-scale, strategic projects for enterprise clients, ensuring outcomes align with customer goals and expectations.
- Quickly gain proficiency in articulating the value of our product in the context of customers’ strategic plans, ensuring alignment with their long-term objectives.
- Foster trusted relationships with key stakeholders and decision-makers, including C-suite executives, by demonstrating exceptional executive presence and influence.
- Project Delivery Excellence:
- Manage Statements of Work (SOWs) from initiation to completion, delivering projects on time, within scope, and within budget while ensuring strong billable utilization.
- Seamlessly handle highly complex escalations, mitigating risks, and ensuring smooth execution and customer satisfaction.
- Stakeholder Management and Communication:
- Navigate complex customer organizations, building consensus across diverse teams and maintaining alignment on priorities.
- Act as the primary point of contact for customers, addressing challenges and resolving escalations effectively.
- Communicate progress, challenges, and successes to senior leaders, both internally and externally, with clarity and impact.
- Business Growth and Services Sales:
- Collaborate with
Company
Highspot
Location
, , Canada
Country
Canada
Salary
100.000
URL