Applications Architect 0360-1815
Job Description
Description
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HM Note: This hybrid contract role is three (3) days in office. Candidates resume must include first and last name.
Description
Key Responsibilities:
- Lead the design and implementation of scalable, secure, and user-centric SaaS solutions using ServiceNow (ITSM, workflows, integration hubs) and OpenText (content services, case management, records, and document workflows).
- Define and maintain solution architectures that enable hybrid integration across SaaS platforms, legacy applications, and cloud infrastructure (e.g., Azure).
- Translate complex business requirements into modular application designs, leveraging configuration over customization within platforms like ServiceNow and OpenText.
- Design and oversee integrations between SaaS platforms and other enterprise systems (e.g., ERP, procurement platforms, vendor portals) using APIs, webhooks, middleware, and native integration frameworks.
- Develop architecture artifacts such as reference models, data flows, and interface definitions that align with enterprise principles and maximize reuse.
- Define governance and configuration standards for platform administration, including access control, metadata standards, and system lifecycle practices.
- Evaluate and advise on best-fit SaaS and PaaS platforms based on business needs, compliance requirements, technical architecture, and long-term scalability.
- Work closely with enterprise architects, delivery teams, product managers, and vendors to ensure architectural alignment across initiatives.
- Support cloud-enabled delivery of content and workflow services through OpenText integrations with Azure, SharePoint, Microsoft 365, and other digital platforms.
- Guide solution implementation teams through sprint planning, backlog refinement, and technical validation processes.
- Ensure SaaS solutions align with enterprise governance (e.g., GO-ITS), data classification standards, and information lifecycle policies.
- Contribute to business case development, procurement processes (e.g., RFBs/RFIs), and vendor evaluations with architectural insights.
Required Qualifications & Experience
- 8+ years of experience in application or solution architecture, with a focus on modernizing or implementing enterprise SaaS platforms.
- Hands-on experience designing and implementing solutions in ServiceNow (especially ITSM, Customer Service Management) and/or OpenText.
- Experience architecting workflow automation, records/document management, and case management systems in a SaaS context.
- Familiarity with Azure or similar platforms for hybrid integration, identity federation (Azure AD), and secure access models.
- Strong understanding of integration patterns and tools (e.g., RESTful APIs, webhooks, middleware, iPaaS platforms).
- Proven ability to design scalable, modular, and maintainable solutions with a focus on configuration over code within SaaS ecosystems.
- Deep understanding of data privacy, retention, and security considerations in public sector SaaS deployments.
- Demonstrated experience working in structured delivery environments using Agile and iterative delivery models.
- Experience with public sector or regulated environments is a strong asset.
Desirable Skills
- Certification in ServiceNow System Administration or Implementation Specialist, and/or OpenText Content Server/ECM platforms.
- Familiarity with ITIL, BPMN, or process mapping techniques for workflow design.
- Experience integrating ServiceNow or OpenText with ERP systems, procurement tools, or custom-built applications.
- Knowledge of Ontario Government I&IT directives
- Experience designing solutions that incorporate digital signatures, audit logging, and secure document exchange.
- Knowledge of metadata structures, data dictionaries, and enterprise content governance models.
- Awareness of emerging trends in enterprise SaaS adoption, low-code/no-code platforms, and intelligent automation.
Core Competencies
- Strong analytical and problem-solving skills; ability to translate business needs into actionable solution architecture.
- Clear communicator with the ability to engage and influence executive, business, and technical stakeholders.
- Collaborative and pragmatic, with a delivery-focused mindset and a strong understanding of real-world platform limitations.
- Able to work across multiple domains and technologies, bringing structure to complexity.
- Strategic thinker with a strong sense of architecture governance and solution lifecycle management.
Education
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field is required.
- Certifications such as ServiceNow Architect, TOGAF, PMP, ITIL, or OpenText ECM Specialist are considered strong assets.
Deliverables
- Solution Architecture Blueprints â Target and transitional states for ServiceNow, OpenText, and SaaS-based applications.
- Integration Designs â Logical and physical models of system-to-system interfaces across SaaS, legacy, and cloud.
- Workflow & Automation Models â Visual representations and configurations for business processes within ServiceNow and OpenText.
- Security and Access Models â IAM strategies using Azure AD, RBAC, and platform-native controls.
- Governance Artifacts â Configuration standards, permission matrices, metadata schemas, and compliance documentation.
- Architecture Decision Records (ADRs) â Documented rationale for key design and technology choices.
- Technology Evaluation Reports â Comparative analyses of SaaS platforms, licensing models, and vendor solutions.
- Implementation Support Artifacts â Sprint inputs, backlog clarifications, platform configurations, and QA checklists.
Must Haves
- 8+ years of experience in application or solution architecture, with a focus on modernizing or implementing enterprise SaaS platforms.
- 5+ years hands-on experience designing and implementing solutions in ServiceNow (especially ITSM, Customer Service Management) and OpenText.
- 5+ years of experience designing and overseeing integrations between SaaS platforms and other enterprise systems (e.g., ERP, procurement platforms, vendor portals) using APIs, webhooks, middleware, and native integration frameworks.
- 8+ experience developing architecture artifacts such as reference models, data flows, and interface definitions that align with enterprise principles and maximize reuse.
Nice To Haves
- Public Sector Experience
Seniority level
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Seniority level
Mid-Senior level
Employment type
-
Employment type
Contract
Job function
-
Job function
Engineering and Information Technology
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Industries
IT Services and IT Consulting
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Company
Foilcon
Location
Toronto
Country
Canada
Salary
150.000
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