Senior Customer Success Manager
Job Description
Description
Knak Is a Mission-driven Company
Why? Because our time is limited, our competition is fierce, and our margin for error is small. For us to have the greatest impact on the world, we need to be laser focused on our core mission, which is…
Empowering people to be creative.
That’s why Knak exists.
We are a world-class enterprise email and landing page creation platform with a focus on making successful and happy customers by providing them with an incredibly powerful, yet easy to use creation platform.
Our industry leading SaaS solution is built by Marketers, for Marketers. We know that it’s the small things that make the biggest impact and that emails and landing pages are where the rubber hits the road when it comes to Marketing Automation. We change the way Marketers work by making them more efficient, while improving conversion rate of their campaigns and helping them stay on brand.
Oh, and we have a bit of fun while doing it, too!
The Role
Our Customer Success team is looking for a Senior Customer Success Manager (CSM) to join the team. Our CSMs are our customer’s main point of contact for all things Knak and campaign creation best practices. They will ensure our customers’ success post-implementation by meeting with customers on a regular basis and working with our key contacts to push for a global campaign creation transformation to unlock the full potential and value of Knak. The CSMs will be product and campaign creation process experts. They will be responsible for renewing, upgrading, and cross-selling accounts as well as generating Customer Success Qualified leads for an
Company
knak.
Location
Ottawa
Country
Canada
Salary
100.000
URL