Director, Partner Network Operations & Automation
Job Description
Description
Director, Partner Network Operations & Automation
Join us to build a more rewarding financial future for all Canadians
At Neo, we’re on a mission to build a more rewarding financial future for all Canadians. Life at a rapidly expanding tech startup isn’t for everyone. It’s complex, fast-paced, high-pressure, but also incredibly fulfilling. Since its founding in 2019, Neo has gained incredible traction and is one of the fastest-growing fintech companies in Canada.
- LinkedIn’s Top Startup in Canada for 2022 and 2023
- Top-ranked mobile apps and credit cards
- Team of 700+ people
- 1M+ customers
The Role
As the strategic owner of Neo’s Cashback Network, you will oversee the management, operations, and growth of our network of thousands of partners across Canada who support our cashback rewards – a core value proposition for our customers. This network is a key differentiator for our card products and a powerful engine for customer engagement. Your primary responsibility is to ensure its health, stability, automation and strategic expansion.
This is a pivotal leadership role responsible for defining and executing the growth roadmap for our merchant network. Externally, you will be the key point of contact for our largest partners – maintaining strong relationships to drive value. Internally, you will be the network’s lead advocate and owner, using data-driven insights to understand performance, automate processes for operational efficiencies and ensure the network is performing for both our customers and our partners.
This role requires a unique blend of operational excellence, sophisticated relationship management, strategic foresight and deep knowledge of large-scale B2C and B2B marketing. Your mission is to drive measurable ROI by leveraging the latest AI technology, automation, and marketing initiatives in conjunction with business priorities.
What you’ll be doing:
- Strategic Partner Success & Lifecycle Management: Own the entire partner lifecycle and growth strategy for the network, from acquisition to onboarding, activation and retention. You will identify and unlock new opportunities and markets to significantly expand our offering and reach.
- Network Operations: Command the day-to-day operations of the network, from partner funding to offer configuration. Using data and CRM systems to monitor network health and operations.
- Partner Performance Marketing: Own performance of marketing campaigns associated with our network partners, driving and reporting back on performance to the broader business and our partners.
- Internal Advocacy & Investment: Act as the lead advocate for the network within Neo. Working closely with leadership, product, data, finance and marketing teams to operate, advance and champion the network.
- Future Automation: Drive the long-term evolution of the network by identifying and implementing opportunities for automation to enhance efficiency and unlock scale. This includes exploring and potentially implementing AI agents as a key part of the future-state operating model to generate leads, nurture outreach and support
Company
Neo Financial
Location
Winnipeg
Country
Canada
Salary
125.000
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