Manager, Client Experience
Job Description
Description
The Manager, Client Experience is responsible for overseeing the delivery of high-quality insurance brokerage services to clients. They serve as the a critical point of contact for clients, managing relationships and ensuring customer satisfaction, while also supporting the sales and marketing efforts of the firm. Possession of RIBO licence is a requirement.
Duties and Responsibilities
- Serve as the primary point of contact for clients and markets offering assistance, as needed;
- Manages and cultivates strong relationships between markets and clients, ensures submissions are complete, accurate, and presented professionally;
- Highly responsive to client needs, including answering calls and returning messages before the end of each business day, and responding to emails within the next business day;
- Ensures all data requests from clients and markets are met on time;
- Prepares quotes and proposals, works with policies with higher limits, number of exposures and customization with minimal supervision;
- Executes the market strategy, negotiates insurance terms, solicits options, and suggests alternative structures;
- Supports and assists in the advancement of the Associate, Client Experience;
- Organizes and maintains a calendar of renewals, expiries;
- Oversees billings and
Company
Cavell Risk, Inc.
Location
Old Toronto
Country
Canada
Salary
100.000
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