Senior Support Engineer
Job Description
Description
Job Description
Insight Global is seeking a Senior Support Engineer to join a global SaaS company at their Toronto office (5 days/week onsite). This is a high-impact opportunity to be the first technical support hire in North America, working closely with the Customer Success team to support two core product pillars: brand management and marketing compliance, including co-op fund management and creative automation tools.
In this role, you’ll act as the technical bridge between engineering and customer-facing teams, triaging and resolving complex product issues, building internal tools, and contributing to product improvements. You’ll work across the full stack, support production systems, and help shape regional support strategy. This is a great opportunity for a technically strong, service-oriented engineer who thrives in collaborative, fast-paced environments.
We are committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other protected characteristic. If you need assistance or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (link ).
To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: .
Skills and Requirements
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3+ years of experience as a full stack or support engineer
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Strong proficiency in JavaScript/TypeScript and React.js
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Proven ability to debug and resolve issues across frontend and backend systems
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Experience writing and deploying patches, hotfixes, or small enhancements
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Familiarity with RESTful APIs, AWS (or other cloud platforms), CI/CD, and Git workflows
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Strong communication skills able to explain technical issues to both technical and non-technical stakeholders
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Comfortable working onsite in Toronto, 5 days/week
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Experience with Ruby on Rails or similar backend frameworks
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Experience with observability tools like Sentry, New Relic, or similar
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Exposure to Python, GraphQL, feature flagging, and admin tooling
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Experience in technical customer-facing roles (e.g., support engineering, technical
Company
Insight Global
Location
Toronto
Country
Canada
Salary
125.000
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