Legal Technology Training Specialist (10448)
Job Description
Description
Legal Technology Training Specialist
If you are the go-to person for tech questions and love turning “I have no idea how this works” into “Wow, that was easy!”—this one’s for you. Our Client, a standout law firm is looking for a Legal Technology Training Specialist to take the lead on all things training and tech. You will design and deliver in-person software training —whether it’s onboarding new hires or levelling up seasoned pros. They’re looking for someone with 2-3 years of experience, ideally within a law firm environment. This is an in-office role, and trust us—you’ll want to be there. The team is sharp and genuinely kind, the energy is welcoming, and the support is real. You will also be offered a competitive salary, great benefits, perks and more – apply now!
Key Responsibilities
- Schedule, coordinate and conduct software training sessions for new and existing employees;
- Serve as the first point of contact for employees seeking technical assistance with software applications and related systems;
- Create and update training materials including manuals, presentations, exercises and “how-to” tips to ensure that they are comprehensive and engaging;
- Analyze training needs and create programs accordingly, ensuring that they address specific gaps in knowledge and skills
- Provide ongoing training and support to employees on all software applications, ensuring employees stay up to date with system updates and best practices;
- Assess employee performance, offer personalized guidance and deliver constructive feedback;
- Evaluate the effectiveness of training programs and make improvements to content as needed;
- Troubleshoot and resolve routine software issues reported by employees, referring more complex problems to the IT Department for advanced support;
- Collaborate with the IT Department to test software and evaluate its effectiveness in meeting the Firm’s needs, enhancing both user experience and software performance;
- Document and track all support requests, ensuring issues are properly logged, tracked, and resolved within appropriate timeframes;
- Provide clear, easy to follow instructions and guidance to employees to resolve software issues, ensuring minimal disruption to their work;
- Keep up to date with software updates and new features and communicate any changes to all employees.
Qualifications
- Minimum 2–3 years of experience in designing and delivering software training, technical support, or a related role;
- College diploma or university degree in computer science, information technology, or related software field;
- Prior experience working in a law firm or professional services environment would be an asset;
- Strong knowledge of software applications (e.g., Microsoft Office Suite, Adobe, NetDocuments, and accounting software such as Soluno);
- Ability to design and develop engaging and effective training programs;
- Experience in troubleshooting and resolving software and system issues;
- Strong problem-solving skills and attention to detail, identifying issues, and providing effective solutions for software challenges;
- Ability to adapt quickly to changes in software, office procedures, or firm needs;
- Excellent communication and presentation skills in delivering training and providing technical support;
- Proven time management and organizational skills;
- Maintains professionalism, integrity, responsibility and a proactive attitude in all interactions with employees and management;
- Ability to effectively work in teams to resolve issues and enhance training;
- Ability to build rapport with employees and create a positive learning experience;
- Ability to identify and address any issues that employees may encounter.
To apply, please forward your resume to: Zaheeda Merali Manager – Executive Search at
Tagged as: IT
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Company
Cartel Agency Inc.
Location
Toronto
Country
Canada
Salary
100.000
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