Consultant, DB Pension Administration
Job Description
Description
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
Join our team and what we’ll accomplish together.
As part of a dedicated, professional team, you will be responsible for managing the DB administration activities for various clients and play a major role in managing client relationships. The successful candidate brings consultative skills, project leadership, pension and legislative knowledge to the role as well as the ability to apply best practices to successfully support the DB Administration Team. Your various responsibilities will allow you to use your analytical skills on a daily basis and to flourish in a stimulating career.
What you’ll do
Client Relationship management:
- Build and maintain excellent relations with client contacts
- Participate in client meetings, as required
- Ensure the team provides top-quality services to clients
- Provide relevant information to clients on administrative issues and legislative requirements
- Coordinate full spectrum of DB Admin related services including web tools and call center services
- Work with clients to understand their perspective and resolve administrative issues
- Maintain open lines of communication between client and team
- Assist in identifying and developing new business with existing clients
- Use knowledge of client contract and scope of services for invoicing purposes
- Manage Service Agreements by ensuring they are reviewed regularly and that all fee adjustments and renewals are prepared in a timely manner
- Escalate operational issues to Service Delivery Manager to help find solutions in a timely manner
Subject Matter Expertise:
- Verify benefit calculations, annual statements and other relevant reports in accordance with pension plan rules and applicable legislation
- Review annual statements for compliance and consult with client regarding any custom changes
- Prepare membership/
Company
LifeWorks
Location
Toronto
Country
Canada
Salary
125.000
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