Customer Success Director – Enterprise
Job Description
Description
Customer Success Director – Enterprise Accounts Location: (On-site-Toronto)
We are seeking a highly motivated and experienced Customer Success Director to join our team and support our growing portfolio of enterprise clients, representing Plume onsite at the customer’s location. As a CSM, you will be the strategic partner and advocate for some of our most important customers, driving product adoption, ensuring business outcomes, and fostering long-term partnerships. You’ll collaborate closely with Sales, Product, Support, and Engineering to deliver an exceptional customer experience that drives satisfaction, renewal, and expansion.
Responsibilities:
- Own the post-sale relationship with enterprise customers, guiding them from onboarding to renewal.
- Embed yourself onsite with the customer to help identify functions/use cases that can realize the value of the platform, as well as help the customer solve business problems using data.
- Develop strategic success plans aligned with customer business goals and KPIs.
- Drive product adoption and usage through proactive engagement, training, and education.
- Conduct regular QBRs (Quarterly Business Reviews) and performance check-ins with key stakeholders.
- Act as a trusted advisor, identifying opportunities for upsell, expansion, and value realization.
- Act as the customer’s voice internally, influencing product roadmap, UX priorities, and service delivery.
- Collaborate with Support and Engineering teams on issue resolution and ensure timely escalations.
- Gather product feedback and insights to inform internal roadmap discussions.
- Monitor
Company
Plume Preprod
Location
Toronto
Country
Canada
Salary
100.000
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