Customer Success Manager (Digital Marketing Services Team)
Job Description
Description
Customer Success Manager page is loaded## Customer Success Managerlocations: Canada – Toronto – Ontariotime type: Full timeposted on: Posted 2 Days Agojob requisition id: R46574Job Description: **Customer Success Manager****THE COMPANY**Leonardo is a Toronto-based team serving the global hospitality industry. We’re a team of passionate experts, making content management easier for hotels, brands, and travel channels. We believe that reliable, powerful technology creates better travel experiences.We’re also a proud member of Jonas Hospitality, a family of hotel technology brands.**POSITION**Our Customer Success Team is looking for a hard-working, energetic, customer centric professional with a strong understanding of digital marketing. As the Voice of Customer (VOC) within our organization you’ll play an instrumental role in driving our customers’ success.As a Customer Success Manager, you will be the face of Leonardo for an assigned group of hospitality customers. Working with hotel brands, management companies and individual hotels, you will play a key role in helping them drive more direct bookings at a lower cost with our proprietary digital marketing platform.This is a great opportunity for someone with outstanding customer facing skills, who is looking to grow further as a Customer Success professional.**JOB RESPONSIBILITIES*** Act as an extension of the customers’ marketing team. Share digital marketing expertise with your customers to help them drive more direct bookings at a lower cost.* Establish yourself as a subject matter expert by staying abreast of SEO and digital marketing principles. Work with internal groups as needed to triage and resolve customer’s inquiries.* Drive the overall success of your customer portfolios by executing retention and revenue expansion initiatives to ultimately grow customer lifetime value (LTV).* Proactively engage with all of your customers throughout their entire lifecycle.* Become a product expert and help customers leverage our technology to better engage and convert online travel shoppers.* Closely monitor the performance of your customers’ websites and provide recommendations for improvement as needed.* Demonstrate commitment to the team and the accomplishment of team goals and key performance metrics.**JOB QUALIFICATIONS*** 1-2 years of Customer Success or
Company
EWS Group
Location
Toronto
Country
Canada
Salary
100.000
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