Engineer, Technical Support

September 5, 2025

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JOB DESCRIPTION
The Technical Support Engineer is responsible for providing troubleshooting, training and tech support for direct hospital accounts, distributors, OEM, and internal customers.

Job Summary
JOB DESCRIPTION
The Technical Support Engineer is responsible for providing troubleshooting, training and tech support for direct hospital accounts, distributors, OEM, and internal customers.
Duties & Responsibilities

  • Help drive Masimo’s strategic and quality objectives by providing Technical Service support on Masimo’s products.
  • Support/troubleshoot system problems including configuring and coordinating with Masimo, vendors or hospital staff on the support of all component items.
  • Document all complaints and failures per the Masimo Quality System.
  • Responsible for 1 st and 2 nd level Technical Services support of the Company’s network-based central monitoring and paging systems using LAN/WAN, WLAN and VLAN topologies in various hospital environments.
  • Provide 1 st and 2 nd level technical support and training.
  • Receive and respond to telephone calls and emails from end users.
  • Initiate repair/replacement of failed and/or defective products.
  • Serve as customer advocate for all matters involving Service.
  • Provide technical consulting to sales team.
  • Follow up on Technical Bulletins for Masimo products.
  • Identify potential Customer training issues and propose solutions.
  • Follow-up to ensure closure of product and training issues to ensure overall customer satisfaction is achieved.
  • Convey information from the field regarding product suggestions, improvements, and enhancements to Product Marketing.
  • Maintain and develop a knowledge base of troubleshooting training.
  • Provide technical review of all training and supporting user interface documentation.
  • Monitor Technical Support process and procedures; initiate changes to optimize the process.
  • Maintain

    Company

    Masimo

    Location

    Toronto

    Country

    Canada

    Salary

    100.000

    URL

    https://en-ca.whatjobs.com/coopob__cpl___291_2608839__3337?utm_source=3337&utm_medium=feed&keyword=Engineer-Technical-Support&location=Toronto&geoID=6225