Technical Support Engineer
Job Description
Description
Join to apply for the Technical Support Engineer role at PayMyTuition .
Role Function And Purpose
PayMyTuition’s Engineering team consists of coding experts who develop innovative customer-oriented solutions. The team uses their technical and analytical expertise to drive change in global payments.
Position title
Technical Support Engineer
Location
Toronto – ON
Unit
Engineer
We promote a culture of success and exceeding expectations through developing impactful solutions and building strong teams. We are seeking a motivated, high-energy Technical Support professional to join our engineering team.
Key Responsibilities And Duties
- Communicate effectively via written and verbal channels to address complex issues
- Develop knowledge of our higher-ed solutions to assist in problem-solving
- Support higher-ed customers by addressing questions and concerns
- Identify root causes of technical issues
- Suggest product improvements to enhance technical solutions
- Monitor performance metrics to ensure optimal operation
Skills And Qualifications
- BS degree required
- Proficiency in MySQL and Unix commands
- Understanding of web applications and database design
- Strong communication skills for customer interaction
- Ability to multitask and pay attention to detail
- Experience in SaaS technical support
- Eagerness to learn new technologies
We are excited to consider candidates eager to innovate in international payments.
How To Apply
Send your resume and cover letter explaining your fit for the role to: , quoting ‘Bilingual Customer Success Associate’ .
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Information Technology
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Company
PayMyTuition
Location
Toronto
Country
Canada
Salary
100.000
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