Senior Manager, Client Reporting, Financial Operations
Job Description
Description
Senior Manager, Client Reporting, Financial Operations
2 weeks ago Be among the first 25 applicants
- Oversees the end-to-end production of trade confirmations, client and custodian statements, CRM2 reports, and supplementary tax packages, ensuring accuracy, timeliness, and compliance.
- Ensure reporting aligns with client preferences, branding standards, and regulatory requirements (e.g., CIRO, CSA).
- Monitor data quality and reconciliation processes to maintain consistency across systems and reporting outputs.
- Implement quality controls to minimize errors in reporting.
- Manage, mentor, and develop a team of client reporting professionals, fostering a culture of excellence, accountability, and collaboration.
- Set performance goals, conduct evaluations, and provide training on reporting tools, regulatory standards, and client service best practices.
- Optimize team workflows to balance workload and meet critical deadlines, particularly during tax season and regulatory reporting periods.
Regulatory Compliance:
- Ensure all client reporting adheres to regulatory requirements, tax regulations, and other relevant securities laws.
- Lead audits and compliance reviews related to client reporting, addressing findings and implementing corrective actions.
- Stay informed on evolving regulatory changes (e.g., securities, tax, privacy laws) and update processes to maintain compliance.
Process Optimization & Technology:
- Collaborate with Technology, Shared Services teams, and vendors to enhance reporting systems, automate processes, and improve scalability.
- Drive the integration of reporting platforms with CRM systems, data warehouses, and client portals to streamline data flows and enhance user experience.
- Identify opportunities to digitize and personalize client reporting, aligning with modern wealth management trends.
Stakeholder Engagement:
- Partner with portfolio managers, advisors, and Client Experience teams to address reporting needs and resolve escalated client inquiries.
- Work with Marketing and Compliance teams to ensure reporting materials are clear, professional, and client-focused.
- Present reporting strategies and performance metrics to senior leadership, advocating for investments in tools or process improvements.
WHAT YOU WILL BRING
- Bachelor’s degree in Finance, Business Administration, Accounting, or a related field; advanced degree or certification (e.g., CPA, CFA) preferred.
- 8+ years of experience in client reporting, operations, or a related role within wealth management or financial services, with at least 4 years in a leadership role.
- Deep knowledge of Canadian reporting requirements and securities industry standards (CIRO, CSA).
- Strong proficiency in reporting platforms, CRM systems, and data management tools; advanced Excel skills required.
- Proven ability to lead teams, manage complex projects, and drive process improvements in a deadline-driven environment.
- Exceptional attention to detail, analytical skills, and a commitment to data accuracy.
- Excellent communication and interpersonal skills to engage with clients, advisors, and senior stakeholders.
- Familiarity with automation, fintech trends, or programming (e.g., SQL, Python) is a plus.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Other
Job function
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Job function
Other
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Company
CI Financial
Location
Toronto
Country
Canada
Salary
100.000
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