Salesforce Administrator
Job Description
Description
We are seeking a Salesforce Administrator to manage the administrative tasks of our internal Salesforce CRM and integrated systems. In addition to administering and maintaining Salesforce, you will communicate with local teams to learn and understand their requirements. The Salesforce Administrator provide assistance with the best way to utilize our internal systems, both to enhance existing processes and implement new ones, including developing reports and dashboards. You will communicate with our team of global systems administrators located in Australia, who will provide guidance and resources.
About LEAP
LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement have kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, which is to ‘Help lawyers who help people.’ The market-leading software we develop, and support is used by more than 100,000 lawyers and their staff in small and medium-sized law firms.
Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, you’ll be in good company here.
Meet the team
Our Product Team is the proud LEAP ambassador innovating our software to meet our clients’ evolving needs and keeping them up to speed. You’ll work on the end-to-end design, development, and delivery of our product roadmap, ensuring every decision is aligned with our strategy and every milestone is met on time and under budget.
Guided by a deep and timely understanding of marketing intelligence, needs and trends, you’ll synthesize stakeholder and customer feedback into our software’s ongoing optimization, innovation and evolution. With the support to use your good judgment and set your own goals, you’ll be empowered to make an impact that feels personal and meaningful.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
- First line of support for user requests for our internal Salesforce CRM and integrated systems
- Assisting with building reports, dashboards, page layout changes, field creation and maintaining users’ roles, profiles and permissions
- Work with the global Salesforce team on projects and the further development of Salesforce
REQUIRED QUALIFICATIONS
- 5+ years of experience as a Salesforce Administrator
- Salesforce Basic and Advanced Administrator Certification (Advanced Administrator Certification, Advanced Developer or Platform II Certification)
- Experience in building reporting, formula fields, dashboards, and hands-on with customizations of user setup, profiles, dashboards and reports
- Experience in implementing Sales Cloud and Service Cloud
- Experience in Salesforce communities, hands-on with all aspects of Salesforce configuration and automation; workflows, flows, process builder tools such as Lightning flows, Visual Flows, Approval Processes, Validation Rules and Changesets
- Advanced stakeholder management –including members of C-suite
- Experience with Atlassian tools, including Jira and Confluence
- Experience gathering, documenting and implementing requirements
- Advanced ability to translate business needs into technical documentation for developers
- Experience with data analytics and executive reporting (MQL, SQL, Dashboards)
- Ability to translate Dashboard metrics into digestible business narratives
- Advanced ability to promote the adoption of new features and train users
- Experience with data migration,
Company
LEAP Legal Software Pty
Location
Toronto
Country
Canada
Salary
100.000
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