Sr. Associate, Process Management
Job Description
Description
Sr. Associate, Process Management
Sr. Associate, Process Management
Apply locations: Toronto, ON | Time type: Full time | Posted on: Posted 2 Days Ago | Job requisition id: R
About Capital One Canada
For over 20 years, we’ve been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding. We want to help Canadians succeed with credit because we believe in people — our customers, our associates, and talent like you!
About the Role
If you thrive in understanding how things work, making them better, and solving complex problems with a customer-first focus, then this role is for you! As a Process Manager at Capital One, you will collaborate with cross-functional teams to manage and improve processes, ensuring we meet our promises to customers, comply with regulations, and pursue continuous improvement. You will work within an agile environment, gaining exposure to Data Science, Business Analytics, and Product Management.
Your Responsibilities:
- Improve processes, validate business intent, and work with stakeholders to enhance customer experience.
- Develop quality assurance routines, controls testing, and monitor process performance.
- Use customer data, research, and observations to create insights for strategy and operational improvements.
- Define and drive process improvement initiatives for better customer experiences.
- Apply leadership skills such as communication and change management for product launches, technology changes, and ongoing improvements.
- Utilize tools like Visual Management, Business Process Management, Lean, and Six Sigma to document and improve processes.
- Manage issue troubleshooting and resolution.
- Leverage basic coding and data visualization tools (e.g., SQL, Tableau) to analyze process health and trends.
- Maintain knowledge of regulatory and operational requirements, ensuring documentation is current.
- Identify and mitigate risks through well-managed processes and quality tools.
- Prepare regulatory reports and analyze data to generate insights.
Basic Qualifications:
- Bachelor’s degree in Engineering, Business, Commerce, Science, or related fields.
- Minimum 3 years of experience in designing, managing, and improving processes.
- At least 3 years of experience working in a cross-functional environment with stakeholder management.
Preferred Qualifications:
- Experience with Lean & Six Sigma methodologies.
- Experience in the Financial Industry.
- Experience working in an Agile environment.
- Experience in coding and data visualization (e.g., SQL, Tableau).
Working at Capital One
Enjoy a hybrid work environment with 3 days in the office. Benefit from our Work From Home allowance and our head office near Union Station.
We support your well-being—financially, physically, and emotionally—with comprehensive coverage and subsidies.
Capital One Canada is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants and accommodate those who require reasonable adjustments.
If you need an accommodation during the application process, contact us at or All information will be kept confidential.
For technical support or questions about the recruiting process, email
Note: Capital One does not endorse third-party products or services.
Positions posted in Canada are for Capital One Canada; in the UK for Capital One Europe; and in the Philippines for Capital One Philippines Service Corp. (COPSSC).
Internal Mobility
To apply internally, you must meet these criteria:
- Been in your current role for at least 6 months.
- Recent performance rating of “Solid” or above.
- Not currently under a Performance Improvement Plan or Final Written Warning.
- Meet all Basic Qualifications of the role.
Use your personal email when applying, not your Discover email. Applying for roles above your current level is limited to certain cases, typically roles at the same or lower level, such as moving from Senior Coordinator to Principal Coordinator.
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Company
Capital One
Location
Toronto
Country
Canada
Salary
100.000
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