Store Manager – Halton Hills
Job Description
Description
Direct message the job poster from Mackage
Connecting top talent with amazing opportunities, let’s make the perfect match!
About MACKAGE
Specialists in all-season protection since 1999, Mackage merges the finest, most responsible leathers, down and wools with luxury-forward design, an approach that yields uncompromising construction, enveloping comfort and signature silhouettes.
A global outerwear leader defined by a commitment to exceptional quality, purpose, and performance with a focus on aesthetic innovation.
Mackage is committed to employment equity and invites applications from women, visible minorities, Aboriginal peoples, persons with disabilities, LGBTQ2S+ persons and otherwise marginalized persons.
Store Manager
As Store Manager, you are an integral part of our brands’ image and store performance.
What you’ll do:
- Sales and customer service
−Maximize the store sales and KPIs to achieve store sales targets.
−Monitor sales floor and zone coverage to drive sales and maintain a customer focus centric environment.
−Ensure proactive client engagement leveraging CRM and growing the clientele database.
−Inspire and motivate the team to high performance and exceptional customer service.
- Leadership
−Monitor, develop and lead the team by showcasing a positive environment in which members participate, cooperate and collaborate with each other.
−Partner and collaborate with management and HQ partners effectively.
−Actively bench, recruit, hire and develop top tier candidates that will represent Mackage as brand ambassadors.
−Manage operational tasks on time relating to reports, payroll, scheduling and inventory management.
−Model and ensure store policies compliance are achieved and communicated.
−Respond and adapt to changing demands of the business and create action plans relating to opportunities to support customer experience while focusing on strategic, operational, and leadership excellence.
−Conduct weekly, monthly and quarterly performance evaluations within the team and manage the store turnover to support retention.
- Operations
−Provide proper training and development on product knowledge and selling ceremony.
−Ensure proper maintenance and organization of the store standards front and back of house.
−Handle customer inquiries, concerns and returns effectively.
−Oversee the daily operations while managing inventory levels and loss prevention best practices.
What you’ll need:
- Minimum of five (5) years experience in a preferred fashion luxury retail environment, three (3) years (at least) as a store manager.
- Strong leadership, result-oriented and solid business acumen.
- Excellent written and verbal communication skills. Multilingual is a plus.
- Must have a team centric attitude and proactive mindset.
- Exemplary selling, training and customer service skills.
- Ability to multi-task, organize, and prioritize workload.
- Knowledge of Microsoft Office Suite and POS operating systems.
We want to get to know you
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Customer Service, Management, and Sales
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Industries
Retail Apparel and Fashion
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Company
Mackage
Location
Greater Toronto Area
Country
Canada
Salary
100.000
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