Practice Director
Job Description
Description
Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility.
Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today’s fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com .
Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles . We are driven by innovation and looking for team players who want to actively build our company.
But, we also believe in balancing productivity with self-care . That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.
If this sounds right up your alley, please submit an application. We look forward to getting to know you!
Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world
Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America
Quartz ranked us the #1 best company for remote workers
Responsibilities
Workato is looking for an exceptional Professional Services Practice Director to lead and scale our Americas West Professional Services team. This strategic, high-impact leadership role is responsible for building a high-performing, customer-first services organization that plays an integral role in customer adoption, satisfaction, and retention.
You will own key performance metrics including services bookings, revenue, team utilization, customer satisfaction, and operation efficiency. As a key leader, you will oversee a team of Engagement Managers, Delivery Managers, and Technical Managers, with accountability for delivery quality, scalable operations, and talent development. This role requires a proven track record in leading SaaS professional services at scale, with deep expertise in delivery excellence, people leadership, and business growth. You must be able to keep customer value top-of-mind, while strategically balancing the cost and revenue growth of the team.
In this role, y ou will also be responsible to:
Leadership & Team Management
Lead, coach, and develop a high-performing, regional team of Engagement Managers, Delivery Managers, and Technical Managers.
Build a culture of accountability, operational rigor, and customer focus.
Drive recruiting, onboarding, coaching, and retention of top talent.
Establish clear team structures, career paths, and professional development plans.
Delivery Definition & Excellence
Enforce consistent delivery methodologies (Agile, Waterfall) and best practices across all services engagements.
Ensure engagements are delivered on-time, on-budget, and with high quality.
Lead risk mitigation and escalation strategies across the project portfolios.
Delegate standardization of tools, templates, and delivery documentation for scale and repeatability.
Continuously improve delivery processes and customer experience.
Identify areas to improve delivery with the use of AI.
Partner with Sales, Product, and Customer Success to design offerings and methodologies that drive customer satisfaction, retention, and expansion.
Support pre-sales efforts by articulating the business value of professional services and advantages of the Workato platform.
Work collaboratively with Workato delivery partners to set customers up for optimized success at scale.
Streamline scoping, contracting, and quoting processes to accelerate deal cycles.
Evolve services portfolios in alignment with Workato’s product innovations and customer needs.
Act as an executive sponsor for strategic accounts and key engagements.
Customer Success & Engagement
Ensure customers realize rapid time-to-value and achieve key adoption milestones.
Oversee advisory, onboarding, and implementation engagements that lay the foundation for long-term customer success.
Guide Engagement Managers to build
Company
Workato
Location
Vancouver
Country
Canada
Salary
125.000
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