Senior Product Manager, Post Purchase | Contract until May 2026
Job Description
Description
Business Unit: Store Support Centre (SSC)
Time Type: Full-time
Description & Requirements
who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we’re in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
about this team
The Digital Product Management team is a key part of the overall Global Digital, OMNI & Guest Support Team. This team will work to create a uniquely lululemon, truly differentiated and elevated online guest experience for Geography & Channel, working closely with partners in Technology, UX and Operations.
a day in the life: what you’ll do
- Responsible for understanding how web and mWeb post-purchase experiences—including order tracking, communications, re-engagement, and self-service—align with the overall business and guest strategy, what guest/business problems need to be solved, and what inputs are required
- Responsible for creating and owning the product vision, strategy, and roadmap for new features across order experiences, add-to-order, and self-service capabilities in the post-purchase journey
- Document high-level requirements, acceptance criteria and KPI’s that push the product strategy forward and achieve key objectives
- Attend, participate and lead agile ceremonies and demonstrate completed features to stakeholders one or more mid-scale and mid complexity products
- Make data-informed decisions based on a sound understanding of organizational priorities, customer feedback, analytics, benchmarks, industry reporting and emerging trends
- Measure and report out on the success of features and enhancements that are delivered for one or more mid-scale and mid complexity products
- Collaborate with developers and business analysts to iterate solutions to find the perfect balance of customer & business value and level of effort
- Partner closely with UX to ensure frictionless and engaging guest experiences across post-purchase touchpoints including order tracking, communications, and self-service
- Defines sizes features and participates in sizing sessions
- Ensure a continuous cycle of feedback from stakeholders and guests is integrated in the product planning and development process through backlog grooming, refinement and prioritization activities
- Collaborate with business stakeholders and product managers to understand requirements and
Company
Lululemon Athletica
Location
Vancouver
Country
Canada
Salary
125.000
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