IT Support Analyst, Full-time (On-Site, Oakville ON
Job Description
Description
Join to apply for the IT Support Analyst, Full-time (On-Site, Oakville ON role at OEC
Join to apply for the IT Support Analyst, Full-time (On-Site, Oakville ON role at OEC
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OEC serves the infrastructure, energy, gas and electricity distribution and telecommunications sectors. With over 2,600 employees, insightful and reliable energy and infrastructure solutions are provided to clients coast-to-coast. Driven to Lead, Innovate and Commit to Excellence, the group of companies delivers end-to-end solutions from concept and design to engineering, construction and comprehensive field services. Through an unwavering focus on health, safety and the environment, OEC continuously works to ensure the safety of employees, the public we serve and the environment we live in.
IT Support Analyst (On-site)
Position Description
Deliver responsive first-level technical support for end users by troubleshooting hardware, software, and connectivity issues, managing service requests, and ensuring timely resolution or escalation. This role involves hands-on support, including device setup, user onboarding, and peripheral maintenance, with a focus on excellent customer service, documentation, and occasional travel to provide on-site IT assistance.
Responsibilities
- Provide first-level technical support to end users via phone, email, and in-person for hardware, software, and connectivity issues
- Diagnose and resolve end-user concerns related to password resets, application support, desktop/laptop hardware, printing, and network connectivity
- Escalate complex or unresolved concerns to the Tier 2 support team or other appropriate IT teams
- Perform on-site installation, maintenance, and repair of desktop computers, printers, and peripherals
- Participate in IT-related onboarding and offboarding activities (e.g., user
Company
OEC
Location
Oakville
Country
Canada
Salary
100.000
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