RQ08463 – Project Manager/Leader – Senior
Job Description
Description
RQ08463 – Project Manager/Leader – Senior
RQ08463 – Project Manager/Leader – Senior
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Client: Ministry of Public and Business Service Delivery and Procurement
Work Location: 222 Jarvis Street, Toronto, Ontario, Hybrid
Estimated Start Date:
Estimated End Date:
#Business Days: 149.00
Extension : 246.00
Hours per day or Week: 7.25 hours per day
Security Level: CRJMC
Must Haves
- Managing Service NOW delivery and ITSM integration with SEIM
- Managing PM Lead Cybersecurity Domain
- Solicit user feedback, track performance KPIs, and drive iterative platform enhancements aligned to future CSOC outcomes
- Client Engagement with CSOC outcomes.
Description
The Senior Project Manager will lead the modernization together with ongoing service management and development of core security platforms that underpin the CSOC, with a primary focus on ServiceNow for cyber security incident management, client interaction, customer service management, and reporting. You will partner with security architects, engineers, and internal/external stakeholders to define platform enhancements that advance threat use case enablement, risk and vulnerability management, security operations, and overall CSOC detection & response capabilities.
Key Responsibilities
- Drive end-to-end project delivery for ServiceNow enhancements and other CSOC platforms (e.g. SIEM, SOAR, threat intelligence, vulnerability management tools).
- Develop and maintain detailed project plans, resource forecasts, risk registers, and communication schedules.
- Gather and refine requirements for incident management workflows, intake processes, dashboards, and reports in ServiceNow CSOC applications.
- Coordinate with OPS teams, external vendors, and third-party integrators to ensure smooth deployment, user acceptance, and day-2 supportability.
- Embed cybersecurity best practices and “secure by design” principles into platform configurations, customizations, and integrations.
- Represent and facilitate project oversight meetings, steering committee meetings and stakeholder forums; provide executive-level status reporting, metrics, and recommendations.
- Proactively identify and mitigate project and security risks, escalating issues with clear mitigation strategies and impact assessments.
- Champion continuous improvement: solicit user feedback, track performance KPIs, and drive iterative platform enhancements aligned to future CSOC outcomes.
General Skills
- Advanced project/program management expertise in IT modernization and security-focused initiatives
- Strong stakeholder management: able to influence technical teams, business owners, and executive sponsors
- Proficiency with OPS I&IT frameworks, PMBOK, Agile/Scrum, and ITIL service-management practices
- Excellent verbal and written communication skills; adept at executive presentations and workshops
- Solid analytical, critical-thinking, and decision-making abilities
- Collaborative team leader with demonstrated capacity to meet deadlines under pressure
- Familiarity with public-sector standards and regulations (FIPPA, PHIPA, AODA)
Desirable Skills
- ServiceNow ITSM/CSOC application development and administration
- Knowledge and working experience managing and integrating ServiceNow with SIEM (Splunk, Azure Sentinel), SOAR platforms and supporting cyber security focused outcomes
- Knowledge of vulnerability-management tools and processes (e.g. Defender, Qualys, Tenable, Rapid7)
- Knowledge of cyber risk intelligence platforms
- Prior experience in government or large regulated organizations
- Certifications: PMP, Prince2, ITIL v4 Foundation, Certified ServiceNow System Administrator
Experience And Skill Set Requirements
IT & Cybersecurity Program Leadership (40%)
- Lead enterprise-scale security platform projects, focusing on cyber security, threat use case enablement, incident management, workflows, and risk dashboards
- Deep understanding of ServiceNow modules and security operations tooling (SIEM, SOAR, EDR)
- Ability to translate CSOC requirements into scalable platform configurations and integrated solutions
Advanced Project Management Skills (60%)
Analytical & Strategic Planning (15%)
- Attention to detail
- Critical thinking
- Risk identification
- Defining input mechanisms
- Developing strategic roadmaps
Communication & Engagement (15%)
- Facilitate group discussions
- Negotiate with stakeholders
- Deliver executive presentations
- Practice active listening
Decisive Leadership (15%)
- Build consensus
- Set measurable objectives
- Enforce project timelines
- Prioritize effectively
Problem Solving & Adaptability (15%)
- Creative brainstorming
- Identify obstacles
- Evaluate and implement solutions
- Multitask efficiently
- Maintain composure under stress
Note
- Candidate is required to come in office 3 days a week
Eligibility and Application Steps
If you are enthusiastic about this exciting opportunity, we kindly request you to provide the following documents:
Without mandatory documents, we cannot submit a candidate.
- Updated Resume in word format (Mandatory)
- Skills Matrix and References (Mandatory)
- Expected hourly rate (Mandatory)
- Visa Status (Mandatory)
- LinkedIn ID (Mandatory)
Please only apply if you meet the qualifications mentioned above. Feel free to share with your network or tag someone who fits for this role!
If you have any questions or need further clarification, feel free to call or text at .
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Project Management and Information Technology
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Industries
IT Services and IT Consulting
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Company
S M Software Solutions Inc
Location
Toronto
Country
Canada
Salary
100.000
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