IT technical advisor – Load Balancing
Job Description
Description
Join to apply for the IT technical advisor – Load Balancing role at Intact
Join to apply for the IT technical advisor – Load Balancing role at Intact
Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.
Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.
About The Role
The IT Infrastructure team is seeking an IT Technical Advisor – Load Balancing to help support and maintain our enterprise load balancing environment, with a focus on Citrix NetScaler (ADC) platforms. This is a fantastic opportunity for someone early in their IT career who has a solid understanding of networking fundamentals and a desire to grow their expertise in load balancing technologies and enterprise infrastructure operations.
You’ll work as part of a collaborative team supporting the performance, availability, and security of applications across our organization.
What You’ll Do Here
- Support and maintain Citrix NetScaler load balancer infrastructure within the enterprise network.
- Assist with configuring and updating load balancing policies, virtual servers, and service groups.
- Perform initial troubleshooting of load balancing and network connectivity issues.
- Collaborate with network, server, and application teams to support service availability and traffic management.
- Participate in change management processes, including scheduled maintenance and documentation updates.
- Help manage SSL certificates and basic security settings on NetScaler devices.
- Documentation, monitoring improvements, and process automation.Contribute to infrastructure
What You Bring To The Table
- Foundational knowledge of networking concepts (TCP/IP, routing, switching, DNS, HTTP/S, etc.).
- Familiarity with Citrix NetScaler or similar load balancing platforms
- Basic understanding of how applications are delivered across network layers.
- Exposure to SSL/TLS, reverse proxies, and content switching.
- Experience working within a corporate IT infrastructure or NOC environment.
- Scripting skills (PowerShell, Python, Bash) for automation or reporting.
- Familiarity with network monitoring tools
- Relevant certifications (CompTIA Network+, Citrix CCA-N, etc.).
- Strong troubleshooting mindset and attention to detail.
- Ability to follow procedures and escalate appropriately when needed.
- Willingness to learn and adapt to new tools and technologies.
- For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English speaking colleagues across the country
- No Canadian work experience required however must be eligible to work in Canada
What We Offer
Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.
Working Here Means You’ll Be Empowered To Be And Do Your Best Every Day. Here Is Some Of What You Can Expect As a Permanent Member Of Our Team
- A financial rewards program that recognizes your success
- An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
- An extensive flex pension and benefits package, with access to virtual healthcare
- Flexible work arrangements
- Possibility to purchase up to 5 extra days off per year
- An annual wellness
Company
Intact
Location
Toronto
Country
Canada
Salary
125.000
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