Director, Disputes Product & Customer Strategy
Job Description
Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, Disputes Product & Customer Strategy
The Services team and solutions fuel growth for partners globally by providing cutting edge services in the areas of Customer Acquisition and Engagement, Security Solutions, Business and Market Insights, and Open Banking. Focused on thinking big and scaling fast, our team is responsible to deliver end-to-end solutions for a diverse global customer base including banks, retailers, airlines, hotels, tourism agencies, public sector entities, restaurants, consumer goods
and telecom companies.
The Disputes Lifecycle Global Product team within Security Solutions Organization is looking for a Director of Product & Customer Operations to drive our Disputes and Chargebacks product strategy forward by consistently innovating and problem-solving. The ideal candidate will be an experienced customer facing senior leader who is passionate about the customer experience, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset. This role will play a critical role in supporting customer retention and growth strategy by looking across customer’s data, market trends, core
Company
Mastercard
Location
Toronto
Country
Canada
Salary
200.000
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