Functional Consultant, Technology & Transformation – Future of Service (CCaaS)
Job Description
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Functional Consultant, Technology & Transformation – Future of Service (CCaaS)
Date: Aug 21, 2025
Location: Toronto, ON, CA, M5C 3G7
Job Type: Permanent
Work Model: Hybrid
Reference code:
Primary Location: Toronto, ON
All Available Locations: Toronto, ON
Our Purpose
At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.
By living our Purpose, we will make an impact that matters.
- Have many careers in one Firm.
- Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
- Learn from deep subject matter experts through mentoring and on the job coaching
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What will your typical day look like?
We are seeking a consultant to join our Technology & Transformation (T&T) team, focusing on the Future of Service offering within our national practice.
As a consultant, you will support the delivery of client projects by assisting in the implementation of technology solutions that enhance service delivery and customer experience. You will work alongside clients and project teams to gather requirements, analyze data, and contribute to solution design. You will assist with workshops, requirements gathering, project coordination and support the development of key project deliverables. Additionally, you will help prepare proposals, presentations, and reports, and contribute to identifying opportunities for client improvement.
You will collaborate with team members to share insights and best practices, while developing your own consulting and technical skills. Staying informed on new technologies and industry trends relevant to contact centres and service delivery is also encouraged.
About the team
Join our T&T team and be part of a dynamic, innovative environment with professionals who are passionate about technology and client service. We value continuous learning and encourage every team member to grow and succeed in a fast-paced, evolving landscape.
Enough about us, let’s talk about you
You are a strong candidate if you have:
• 1–3 years of experience in business analysis, service transformation, or consulting roles (consulting experience is an asset)
• Bachelor’s degree in business, management, information systems, or a related field
• Foundational understanding of contact centre operations, customer experience, and service delivery processes
• Experience in gathering and documenting business requirements, assist in mapping processes, and support business case development for cloud-based contact centre solutions (e.g., CCaaS, AI/automation), and collaborating with technology teams
• Strong analytical, problem-solving, and communication skills, with the ability to contribute to workshops and client presentations
• Experience working in teams to analyze business challenges and support actionable recommendations
• Ability to work both independently and as part of a team in remote and on-site environments; willingness to travel nationally as required
• Enthusiasm for learning and staying up to date with trends in digital service delivery, customer experience, and enterprise technology
Total Rewards
The salary range for this position is $58,000 – $102,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people’s unique strengths and contributions and rewarding the value that they deliver.
Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending
Company
Deloitte Canada
Location
Toronto
Country
Canada
Salary
100.000
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