Compliance Solution Engineer
Job Description
Description
Job Description
Provide Enterprise Compliance Journaling – Archiving & Surveillance Technology support; troubleshooting & addressing service requests, incidents, changes and other issues raised by TD global Compliance teams.
Provide technical expertise with a focus on efficiency, reliability, scalability, and security; includes support, integration, maintenance/updates and improvements of systems that retain email/chats and other electronic messages for regulatory compliance requirements.
KEY ACCOUNTABILITIES
Interact with governance and control groups, (e.g. regulatory/operational risk, compliance and audit) to consult on risk issues/items related to Compliance Journaling process, technology and tools
Collaborate with Compliance stakeholder teams to understand & meet their journaling/surveillance needs
Liaise with internal teams, vendors, Business/Solution Analysts to resolve Compliance Journaling issues
Perform data integrity validations and support relating to eDiscovery, investigations of electronic communication data, migrations, change implementations, upgrades and tool integrations
Assist in Compliance audits by providing process/access/security details and evidence
Contribute in RAID, Change, Incident and Problem Management meetings
Support Security/Legal/HR and internal compliance stakeholders with eDiscovery/investigations, audit queries and other regulatory/legal/FINRA requests
Provide Admin support of cloud archiving/surveillance tools for TD Compliance stakeholders
Generate Compliance reports using various tools; PowerShell & vendor built-in application reporting
Troubleshoot and resolve issues related to the overall Compliance Journaling solution for hybrid Microsoft Exchange On-Prem/Office365 Tenant enterprise environment
Ensure deliverable deadlines are met without compromising the quality
Analyze requirements and deliver journaling related tasks as part of the overall solution
Conduct testing as required to support routing changes for journaling, software maintenance/upgrades
Resolve Compliance incidents, service requests and change records via Problem & Incident Management tracking tools and working with both Application and Compliance software vendors.
Participate in effort estimation and planning discussions
For incidents/escalations, testing/validations and change implementations/upgrades with 3rd party vendors and internal teams after-hours & weekend support coverage as needed.
Work effectively as a team, supporting other members in achieving business objectives and articulating any concerns and findings
Participate in the overall end-to-end management of the service
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy:
Skills and Requirements
EXPERIENCE & EDUCATION
Must Haves
- Strong relevant experince with SMARSH platform (Enterprise Platform Archieve and Conduct and Cognition) – Hands on
-File
Company
Insight Global
Location
Toronto
Country
Canada
Salary
100.000
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