Large Customer and Key Accounts Consultant

September 5, 2025

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Large Customer and Key Accounts Consultant

Posting Date: Aug 22, 2025

Location: Toronto, ON, CA

Reporting to the Senior Manager, Large Customer and Key Accounts, the Large Customer and Key Accounts Consultant is responsible for balancing and managing strategic relationships with our large customers, key accounts, and developers. The incumbent will be tasked with devising innovative solutions that align with distribution and customer requirements.

The Large Customer & Key Accounts Consultant will act as a liaison between the utility and the customer. This can include responding to customer outages, billing concerns, vault access issues, internal coordination for the net-zero and decarbonisation initiatives by customers, overseeing customer connections projects, and supporting process revisions, communicating the utility’s needs to the large customer base, or ensuring that customers are aware of impactful items in a proactive manner. This also includes collaborating with various external organizations such as the Ministry of Energy, Independent Electricity System Operator, Ontario Energy Board, and other Local Distribution Companies.

KEY RESPONSIBILITIES: