Senior Client Director, Client Success
Job Description
Description
Join to apply for the Senior Client Director, Client Success role at Engage People Inc.
Join to apply for the Senior Client Director, Client Success role at Engage People Inc.
As a leader within the Client Success Team, the Senior Client Director is responsible for a portfolio of clients, their overall relationship, strategic alignment, satisfaction and growth (i.e. Revenue, New Engage Technology Products) with Engage. The Senior Client Director serves as a key client advocate internally and contributes to product feedback loops. Success in this role hinges on building and maintaining strong relationships with both clients and internal teams while driving revenue growth. The Senior Client Director is proactive, possesses an entrepreneurial spirit, and consistently approaches challenges with a solutions-first mindset. The Senior Client Director will report to the Vice President, Client Success or such other senior employee as may be designated by Engage’s management, and may have one or more direct and indirect reports.
RESPONSIBILITIES
- Develops an expert understanding of each client’s business strategy and financial goals to create mutually beneficial solutions.
- Leads in the development and execution of key strategic initiatives for clients, ensuring alignment with their business objectives.
- Builds and maintains a strong working relationship with clients at various levels to ensure client satisfaction.
- Identifies and sells through opportunities to exceed revenue targets.
- Builds and drives growth strategies for the client portfolio.
- Partners with cross-functional teams (including Operations, Technology, and Customer Support) to champion client needs, address timelines, and resolve any issues.
- Collaborates with Product and Technology teams to provide client feedback and influence product development roadmaps.
- Ensures daily tasks related to client engagement (e.g. escalations, invoicing, etc.) are executed.
- Provides direction to Client Director and Coordinator, operational resources, and other sales and management resources as required.
- Provides loyalty program consulting to clients.
- Leads in the onboarding of new clients.
- Delivers timely reporting results, insight, analysis, and programs (e.g. campaigns/promotions).
- Leads the delivery of monthly, quarterly, and annual client business reviews; includes monitoring and reporting on key client KPIs, satisfaction scores and
Company
Engage People Inc.
Location
Markham
Country
Canada
Salary
125.000
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