Dynamics 365 F&O Technical Support Consultant
Job Description
Description
Dynamics 365 F&O Technical Support Consultant
Dynamics 365 F&O Technical Support Consultant
Direct message the job poster from Tata Consultancy Services
Talent Acquisition- US|Canada|Costa Rica|Mexico
Inclusion without Exception:
Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.
About TCS:
TCS is an IT services, consulting, and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years. Its consulting-led, cognitive-powered portfolio of business, technology, and engineering services and solutions is delivered through its unique Location Independent Agile delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India’s largest multinational business group, TCS operates in 55 countries and employs over 607,000 highly skilled individuals, including more than 10,000 in Canada. The company generated consolidated revenues of US $ 30 billion in the fiscal year ended March 31, 2025,(BS1) and is listed on the BSE and the NSE in India. TCS’ proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index.
Key Responsibilities:
• Provide day-to-day support to users by resolving technical issues related to Dynamics 365 F&O.
• Troubleshoot and escalate issues as necessary, ensuring prompt and effective resolution.
• Handle incident and service requests, ensuring adherence to service level agreements (SLAs).
• Assist in configuring and maintaining various modules within Dynamics 365 Finance & Operations and Project Operations, including Finance, Supply Chain, and Human Resources.
• Perform regular system checks, updates, and optimizations to ensure peak performance.
• System Enhancements & Process Improvement:
• Assist in the design, testing, and implementation of new features, functionalities, or integrations within Dynamics 365 F&O.
• Collaborate with developers and technical teams to address system customizations or integrations.
• Version Upgrades & Patches:
• Support system upgrades, patches, and new releases of Dynamics 365 F&O, ensuring minimal business disruption and smooth transitions.
• Ensure the application of necessary security protocols, compliance standards, and financial regulations within the system.
Must Have Skills:
• Proven experience in a support role with Microsoft Dynamics 365 Finance & Operations.
• Experience with at least one of the following Dynamics 365 F&O modules: Finance, Supply Chain, Procurement, or HR and Project Operations
• Strong understanding of ERP systems and business processes within finance and operations.
• Familiarity with Dynamics 365 Finance & Operations’ and Project Operations features, functionality, and configuration.
• Must have very strong X++ coding skills, OOPs concepts and Visual Studio is an advantage.
• Understanding of system integration and data migration techniques.
• Strong troubleshooting and problem-solving skills.
• Proven experience in designing, developing, and implementing D365 FO customizations using X++
• Ability to create, design, and modify reports in Dynamics 365 FO.
• Experience with technical design, development, and testing of core Dynamics 365 FO apps.
• Experience working on full life cycle implementations across multiple versions of Dynamics FO.
• Ability to make technical recommendations for installation, modifications, and custom development.
• Ability to analyze user issues, identify root causes, and recommend solutions.
• Excellent written and verbal communication skills, with the ability to explain technical issues to non-technical stakeholders.
• Ability to work effectively in a team and independently.
• Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple projects.
Good To Have:
• Experience working in a customer-facing support role or consulting environment.
• Knowledge of Power Platform (PowerApps, Power Automate, Power BI) and its integration with Dynamics 365 F&O.
• Familiarity with Azure DevOps for issue tracking and release management.
• Experience with D365 FO Business Process Management (BPM) and Lifecycle Services (LCS).
Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please inform Human Resources.
Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
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Industries
IT Services and IT Consulting
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Company
Tata Consultancy Services
Location
Toronto
Country
Canada
Salary
100.000
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