Credit Counsellor
Job Description
Description
Adecco is currently recruiting on behalf of Credit Canada for a full-time talented Credit Counsellor to work in Toronto, ON. In this role you will serve as a financial advocate and educator, helping clients manage their debts, improve their credit, and achieve financial stability. This role requires a compassionate and client-focused approach, as well as a strong understanding of personal finance principles.
If you’re a dedicated and compassionate financial professional with a passion for empowering individuals to achieve financial stability, we are looking for you!
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Location: Toronto, ON
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Job type: Permanent | Full-time
Responsibilities:
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Engage with individuals and families as they attempt to work through money
challenges. You will listen to them, help them connect to resources, and give
them hope. -
Work with clients to develop a money management plan and/or budgeting
techniques and help them transform the way they use credit -
Assist clients in finding appropriate and life-changing solutions to their financial
problems. -
Utilize customer relationship management and case management tools to assist clients in finding solutions to their debt and helping them follow through.
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Build trust with clients to successfully guide them through their decision-making process, allowing them to improve their quality of life and achieve financial wellness
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Establish and maintain positive connections with creditors, business partners and community agencies to advocate for clients and make referrals to other services where applicable.
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Understand and contribute to team, and overall agency, targets and goals.
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Participate in presentations and education programs
Qualifications and Skills:
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3-5 years’ experience providing high quality customer service
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Experience with Microsoft Office (Word, Excel, Outlook)
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Past work experience in Credit Counselling, credit industry or financial services is an asset
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Past experience in promoting and advocating for products or services
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Ability to build strong client relationships through exceptional customer service
and interpersonal skills -
Ability to adapt to a changing environment and handle multiple priorities
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Ability to work independently and cooperatively with fellow employees
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Detail-oriented approach, impeccable time management and organizational
skills, proven ability to self-manage responsibilities -
Demonstrated track record of meeting targets and goals on a consistent basis
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Strong interest in learning about personal finance
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Strong ability to work with a multicultural public in a personable and empathetic
manner -
Strong command of the English language
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Must be bondable
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Mu st be legally eligible to work, and reside in Canada
Are you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role.
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Company
Credit Canada
Location
Toronto
Country
Canada
Salary
100.000
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