Membership Specialist
Job Description
Description
Business Sherpa Group is currently looking to hire a Membership Specialist for one of our membership-based clients in the Ottawa region. This is a hybrid role, and details of the location and organization will be disclosed with candidates who are contacted for interviews.
The Membership Specialist is the main contact point for members. This role ensures that the organization, across its different programs and plans, continues to provide meaningful opportunities for members by remaining responsive and attentive to changing needs and priorities.
Main Responsibilities
Member Growth and Outreach:
- Design and implement strategies to retain and increase the membership, in collaboration with the Leadership Team
- Represent and promote the organization to prospective members
- Serve as primary contact and manage relationships with, and general communications to members
- Respond to inquiries about membership and do necessary follow-up(s)
- Implement strategies to engage less active members
- Serve as staff support for the Membership Committee of the Board to help inform the member engagement strategy
- Collaborate with the communications team for member communications
- Assist in the development of the annual business plan and strategy
- Plan member recognition sessions and events
Member Monitoring and Assessment:
- Follow-up with members on a regular basis to stay abreast of new developments, new and evolving needs, etc.
- Track and assess member participation in different events
- Design, collect and assess data through periodic member surveys to stay abreast of new developments, new and evolving needs
- Participate in the review and implementation of the organization’s workplan
- Manage the membership database, including overseeing all data entry, imports and exports, cleanup, and tracking
- Analyze membership data and provide reports on key performance indicators to the leadership team
Membership Retention & Renewal:
- Coordinate and manage the annual renewals and new membership campaigns
- Manage and liaison with a third-party call centre for member outreach initiative
- Ensure smooth system of membership renewal is in place
- Coordinate and manage all requests pertaining to the membership renewal
Awards Nominations:
Manage the regional awards call for nominations including;
- Reviewing completed nominations
- Preparing briefing notes on each candidate for the Board’s consideration
- Sending follow up letters to successful and non-successful candidates
Other:
- Oversee, manage, and process publication subscriptions; correspond with external partners and provide publication stats and reports; process all publication orders
- Oversee, manage, and process Job
Company
Business Sherpa Group
Location
Ottawa
Country
Canada
Salary
100.000
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