L1 Support Analyst
Job Description
Description
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- Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system.
- Log, categorize, prioritize, incidents and service requests using ITSM tools (e.g., ServiceNow).
- Escalate complex issues to relevant teams as per escalation matrix and follow through until resolution.
- Provide password resets, user
Company
iVedha Inc.
Location
Toronto
Country
Canada
Salary
100.000
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