General Manager, Residential / Retail Operations
Job Description
Description
General Manager, Residential / Retail Operations
General Manager, Residential / Retail Operations
Toronto, ON | Two St. Thomas and Two Avenue Road
Join Us to Grow, Connect, and Make an Impact.
At BGO Properties, we’re dedicated to enhancing personal and professional growth, fostering meaningful connections, and giving back to the communities where we operate.
As one of Canada’s premier providers of commercial property management and leasing services, BGO Properties manages a diverse portfolio of over 400 properties, totaling more than 67 million square feet of residential, office, industrial, and retail space. For over 30 years, our clients have trusted us to deliver innovative real estate solutions that create value and support their success.
As part of the global BGO family, we leverage international expertise and local market insights to provide high-quality services. Our experienced team works across a variety of commercial real estate sectors, which ensure every property we manage is a welcoming and functional destination for tenants.
Whether you’re launching your career or advancing as a seasoned professional, BGO Properties offers opportunities for professional growth, continuous learning, and leadership development.
Join us and help shape the future of commercial real estate.
The Opportunity: Reporting to the Senior Director, this position will be responsible for a residential rental portfolio in GTA. This position is accountable for the general operations and revenue management, the customer service platform and minor capital upgrades of the buildings to maximize value through institutional quality residential management.
What You Will Do
Customer Service:
- Respond to enquiries from existing residents, maintaining excellent resident relations. Address resident concerns when they cannot be satisfied by front line staff.
- Ensure excellent resident relations, handling and documenting resident requests, complaints and any emergencies in the building which occur during, over and above office hours
- Oversee annual inspections of suites, meeting with residents prior to anniversary dates to address concerns and mitigate turnover.
- Assist front line staff in promoting resident retention and the lease renewal process at the properties, including administration of rent increases, and lease renewal programs. Implementation of a resident loyalty program to be offered as applicable to residents to incent lease renewals.
- Oversee suite inspections upon resident move out, monitor resident damage and estimate cost of repairs for the resident’s
Company
BGO group
Location
Toronto
Country
Canada
Salary
250.000 +
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