Renewals Manager
Job Description
Description
We are looking for a Renewals Manager to join our growing team, who will build strategic relationships with Sales, Customer Success, Finance and Operations in order to minimize attrition, accurately forecast risk and drive customer success. You will be responsible for identifying and analyzing risk during the Customer contract term by engaging with Customers and internal collaborators to resolve the underlying issue while optimizing the financial outcome, maintaining accurate forecasts and driving customer success, adhering to all Salesforce policies.
Responsibilities:
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Be the renewals owner for resolving sophisticated customer issues and mitigating potential attrition during the contract term.
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Provide accurate 6 month rolling forecasts for your assigned renewal region through accurate maintenance of renewal opportunities.
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Leverage existing processes and reporting as well as performing detailed forensic analysis (usage and contract) for early identification of potential attrition.
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Be the expert and provide guidance to the extended team on optimal resolutions
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Work closely with Sales, Customer Success, Finance, Pricing, Legal, and the Renewals team to streamline the resolution process including notifications and approvals.
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Responsible for creation of replacement contracts and detailed quotes with approvals.
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Provide renewals management with regular status updates, concise summaries of highly complex issues and accurate transparency to forecasted attrition and advance as needed.
Minimum Requirements:
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Proven success in a Sales, Renewals, Operations or
Company
Salesforce, Inc..
Location
Toronto
Country
Canada
Salary
100.000
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