CLSU Manager
Job Description
Description
Interested in a job role with the KRGinsure team?
Fill out the formbelowwith your detailsand one of our representatives will reply to you within 48 hours.
First Name *
First
Last Name *
Last
Phone *
Email *
Job Role Interest
Upload Doc
Have you applied for a position with us within the past 12 months? *
Yes
No
In this role, you will manage the Commercial Lines Support Unit, ensuring efficient service in renewals, document issuance, certificates, and policy changes. You’ll mentor team members, refine workflows, and handle escalations while delivering exceptional service.
RRJ Insurance Group Ltd. is an equal opportunity employer and is committed to a workplace reflecting the diversity of the communities it serves. While we thank all applicants for their interest, only those selected for an interview will be contacted. If contacted for an interview, please inform us should an accommodation be required.
Key Responsibilities:
- Oversee and manage the Commercial Lines Support Unit
- Ensure the team’s performance aligns with KRG’s service levels, including renewals, document issuance, certificates, liability slips, and policy changes
- Deliver prompt, courteous, and professional service to both internal and external clients.
- Develop workflows and processes to increase efficiency within the team
- Mentor, train, and support team members’ professional growth
- Conduct annual performance evaluations and provide feedback for continuous improvement
- Handle escalations and provide solutions to complex file issues
- Assist with data entry, processing, invoicing, and other administrative tasks as needed
- Serve as department backup, covering processing needs when team members are on vacation or leave
- Perform other processing-related duties as required
Qualifications & Skills:
- Proven experience managing a team in a commercial lines insurance environment
- Strong leadership, coaching, and mentoring skills
- In-depth knowledge of commercial lines insurance processes, workflows, and policies
- Excellent communication, presentation, and interpersonal skills
- Ability to develop training materials and facilitate engaging training sessions
- Proficient in insurance software and tools, with a willingness to learn new systems
- RIBO license is active and in good standing
- High attention to detail and an ability to manage multiple tasks effectively
- Strong problem-solving skills, especially when handling escalated files
Why Join Us:
- RRJ offers an attractive compensation package and commission incentives. In addition to vacation, sick time, and a comprehensive group health benefits package, we also provide:
- Hybrid work flexibility
- Matching Group RRSP contributions
- Two paid personal days each year
- Professional membership fees (including RIBO, IBAO, IIC)
- Professional development and educational reimbursement
- Free parking and NEW professional office space
#J-18808-Ljbffr
Company
KRG Insurance
Location
Toronto
Country
Canada
Salary
100.000
URL