Senior Lead, Business Operations (Canada )
Job Description
Description
About The Role
We’re looking for a Senior Business Operations Lead to join Shopify’s Operations team. In this role, you will partner with product and business leaders across Shopify to tackle some of the most important and ambiguous challenges related to scaling globally. To do this, you will bring structured thinking, data-driven insights, and creativity to how we think about the challenges we face daily. You will ensure ongoing ownership of recommended solutions and strive to build low-overhead systems that power Shopify for years to come. Senior Leads at Shopify are expected to get into the details of the work and partner side by side with all levels of the company to achieve great outcomes.
Responsibilities
- Set the Direction & Align Teams: Define bold objectives, align teams around the highest-impact bets, and keep us focused on what matters most.
- Own Execution from Start to Finish: Take full ownership of big, complex work. Use AI automation to ship faster, raise quality, and eliminate busywork—enabling our teams to move with speed and confidence.
- Lead & Connect Across Shopify: Build and coach high-performing teams. Collaborate with leaders and contributors across disciplines—Retail, Product, Finance, Go-to-Market—to solve tough problems together.
- Turn Data into Action: Dive into analytics, surface clear signals, drive insights, and help teams make fast, informed decisions.
- Make Dollars Make Sense: Engage with financials, model impact, advocate for smarter resource allocation, and guide teams to deliver outsized ROI.
- Ship at Scale, Adapt on the Fly: Manage multiple high-velocity projects confidently. Pivot quickly as priorities shift, always maintaining a merchant-first focus.
- Design for Impact, Optimize for Speed: Keep operations running smoothly. Identify pain points, automate ruthlessly, and raise standards for Shopify’s operations.
- Tell the Story, Rally the Team: Simplify complex ideas for diverse audiences—engineers, executives, merchant teams—and align everyone toward common goals.
Qualifications
- High-performance background: Proven success in top-tier management consulting, investment banking, or high-growth tech/startups, with a track record of delivering results in demanding environments.
- Reflexive AI use and advanced analytics: Strong skills in financial modeling, business analysis, and problem-solving. Skilled at leveraging AI tools for insights and recommendations.
- Strategic vision & operational execution: Experience in developing and executing business strategies, comfortable with AI-enabled scenario planning and operational modeling.
- Executive partnership & discretion: Ability to collaborate with senior leaders on sensitive projects, exercising sound judgment and professionalism.
- Business judgment & relationship building: Commercial acumen, risk evaluation, and cross-functional collaboration, leveraging AI tools for communication and productivity.
- Self-starter with entrepreneurial drive: Autonomous, proactive, thriving amid ambiguity, with a focus on impact using AI and automation.
- Clear, concise communication: Excellent written and verbal skills, able to distill complex ideas for diverse stakeholders, including executives and technical teams.
About Shopify
Shopify empowers entrepreneurs and enterprises to scale their potential. Since 2006, we’ve grown to over 8,300 employees and facilitated over $1 trillion in sales for merchants worldwide. Our work directly impacts people’s lives and creates more voices, choices, and opportunities.
About You
In our fast-paced environment, thrive on change, complexity, and ambiguity. Consider if you:
- Care deeply about improving commerce for everyone.
- Seek continuous professional and personal growth.
- Can keep up with an unrelenting pace.
- Are resilient and resourceful amid change.
- Bring critical thought and opinions.
- Use AI tools reflexively as part of your workflow.
- Embrace differences and disagreements to get things done.
- Work digitally-first daily.
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Company
Shopify
Location
Ottawa
Country
Canada
Salary
125.000
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