Principal Client Success Relationship Manager
Job Description
Description
Description
ADP is hiring a Principal Client Success Relationship Manager
- Are you looking to grow your career in an agile, dynamicenvironment with plenty of opportunities to progress?
- Do you want to continuously learnthrough ongoing training, development, and mentorship opportunities?
- Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?
Well, this may be the role for you. Ready to make your mark?
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
Client support at ADP: It’s all about enabling the clients we serve to be more effective employers. You can make it happen by collaborating with other ADP Associates to ensure our products and services deliver winning results. The expert support you provide can make our workforce solutions stand out in an increasingly competitive global marketplace.
ADP Canada is actively searching for a Manager, Client Success, HRO to join our to provide expert relationship support to clients of varying size and complexity.
Ready to #MakeYourMark? Apply now!
To learn more about careers in Client Service at ADP , visit:
What you’ll do: Responsibilities
What you can expect on a typical day:
- This role is the primary point of accountability and is responsible for setting and managing the client expectations.
- Develops and enhances business partnerships by fully engaging and building trust with our client’s key decision makers to drive client satisfaction, retention, and an overall positive client experience for the Major and National Accounts Comprehensive Services clients.
- Possesses an understanding of our clients’ business objectives and requirements to proactively demonstrate and deliver increased value through the life cycle of the client.
- Proactively delivers increased value by demonstrating continuous improvement and change management best practices throughout the life cycle of the client.
- Understands and support our client’s business objectives and strategic direction through utilization of our offering.
- Acts as a liaison between the client and ADP by serving as an empowered internal client advocate and coordinating communication among the various internal business partners including implementation, service, HRBP, sales and other support teams.
- Proactively works with the client as their needs change and grow to ensure product alignment is optimal.
- Responsible for maintaining client satisfaction and client retention; oversees the entire client experience.
- Partners with ADP Sales for alignment and sales opportunities through communication of the business, governance, and service delivery model through sales presentations for prospective clients.
- Creates strategic
Company
ADP
Location
Toronto
Country
Canada
Salary
100.000
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