Manager, Operations and Business Intelligence

September 5, 2025

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Job Description

Description

Staff – Non Union

Job Category M&P – AAPS Job Profile AAPS Salaried – Administration, Level B Job Title Manager, Operations and Business Intelligence Department Leadership | Professional Growth | UBC Sauder School of Business Compensation Range $6,747.50 – $9,701.42 CAD Monthly

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date September 3, 2025

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

Ongoing

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary

UBC Sauder School of Business is one of the world’s leading business faculties. The school consistently ranks among the top 100 in the world and is recognized internationally for excellence in research and learning, an outstanding faculty and unmatched global partnerships. A collaborative and respectful culture within which all members of our community can thrive is a key principle in our strategic plan, and one that underpins our educational mission.

We acknowledge that UBC Sauder at the Vancouver Point Grey campus is situated on the traditional, ancestral and unceded territory of the Musqueam. We acknowledge that UBC Sauder at UBC Robson Square is situated on the traditional territory of the Musqueam, Squamish and Tsleil-Waututh.

UBC Sauder Professional Growth is a globally renowned professional development provider and corporate educator. Ranked by the Financial Times among one of the top professional education units globally, the unit offers over 150 open enrollment programs annually and provides custom corporate programs to a global clientele. UBC Sauder Professional Growth operates out of its downtown Vancouver campus at Robson Square, offering both in-person and virtual programming to its clients.

The Manager, Operations and Business Intelligence is responsible for providing planning, oversight and management in all areas of administration and department operations including human resources, financial planning, space management, strategic plan implementation, data analytics and business intelligence. The Manager oversees the overall client experience as it pertains to the student and faculty experience on-site at Professional Growth course offering and manages the client experience as it pertains to the delivery of programs at multiple sites, including UBC Robson, UBC Point Grey and various other venues.

Organizational Status

The Manager reports directly to the Executive Director, Professional Growth and works closely with Senior Directors and other members of the Professional Growth unit. Interacts frequently with faculty and instructors in the various programs, a variety of UBC Sauder departments and employees, students and potential students, as well as facilities staff at the Point Grey and Robson campuses and external stakeholders and suppliers for Professional Growth.

Work Performed

Operations, Human Resources and Finance

  • Provides leadership and operational management in all areas of administration, technological infrastructure and operations for UBC Sauder’s Professional Growth unit. Assesses the need, develops, manages and oversees implementation of administrative policies and procedures to enhance productivity and streamline business processes.

  • In collaboration with the unit’s senior leadership, participates in the development and implementation of strategic goals and objectives for Professional Growth which align with the UBC Sauder goals and strategy and advises the most appropriate supporting organizational structures to meet them.

  • Leads change management processes and ensures alignment on various cross-team projects and processes.

  • Manages and oversees all department-wide operational projects through direct or indirect supervision. Prepares project proposals, develops project plans, budgets, tools and reports. Develops key performance metrics and evaluation data to monitor the project progress.

  • Advises the Executive Director on operational matters to ensure appropriate administrative management of Professional Growth and to ensure compliance with UBC policies and practices.

  • Manages the department’s human resource processes across multiple employment groups, including employees, student workers, external consultants and vendors.

  • Provides operational oversight across all aspects of human resource management, including recruitment, onboarding, professional development, training, performance management and retention; develops funding plans and processes for short- and long-term strategic planning. Works closely with the UBC Sauder’s People and Organizational Development team to implement sound practices in alignment with the agreements and the school’s and UBC’s practices and guidelines.

  • Provides guidance and financial management of the departmental budget across quarterly, bi-annual, and annual checkpoints. Provides budgetary analysis, financial reports and forecasts for use in strategic and forward planning for the department.

  • Oversees all financial transactions and processes either directly or indirectly; develops methods and procedures to identify, analyze and address financial issues, for financial analysis and for proposal and report preparation.

  • Develops and maintains working relationship with UBC Robson Square team, ensuring the overall service levels meet the standards of the Professional Growth.

  • Maintains contractor relationships; negotiates and signs contracts with external suppliers, hotels and other external partners as required.

  • Provides leadership and guidance to the administration team on the maximization of classroom rentals.

Client Experience and Customer Relations