服务经理

September 4, 2025

Apply for this job

Email *

Job Description

Description

Key responsibilities and duties:

·
On-site Support & Troubleshooting:

  • Provide on-site technical assistance to customers and dealers for resolving complex or unresolved issues, ensuring timely and effective solutions.

·
Dealer Training & Major Fault Resolution:

  • Conduct service training for European dealers and support them in handling major technical failures.
  • Assist in making training materials and courses

·
Establishment of Local Aftersales Procedures:

  • Assist in developing and implementing local service & parts management processes and operational procedures to improve efficiency and service quality.

·
Cross-Region Support & Communication:

  • Collaborate with regional and global teams to align on technical updates, product improvements, and service strategies.

Requirements:

  • 5 years of experience in after-sales service, technical support, or maintenance, preferably in the construction equipment, machinery, or automotive sectors.
  • Strong knowledge of mechanical, hydraulic, and electrical systems.
  • Familiarity with diagnostic tools and service manuals, ability to analyse and solve complex technical issues.
  • Strong communication and interpersonal skills with a customer-focused mindset, ability to handle escalations and ensure high customer satisfaction.
  • Flexible to work additional hours when required
  • Fluent in German and Proficient in English

Company

Yuchai Equipment

Country

DE

City

North Rhine-Westphalia

Time Posted

2025-08-15

Salary

60000.0 to 80000.0 € per year

Currency

€

URL

https://de.bebee.com/jobs/visit/4398170265-feed-AuHuw68b340fa6cc9a_ZDhhMGY4ZGIzYzY0ZjgxYWUxMzgwZTFlZjdhYTIxNjk=?exp=GIYDENJNGA4S2MBVKQYTEORSGI5DAMS2&enc=lD3gZVFqFy1laUobQv3ltpBovCNeb9UoA9pl2FR8VIWqIhsFy4w3D9Tvta57t9odRsw5A9Y0b0RNO-Voklr77eGbjIRZ9amydVAZrBI_O40=&utm_source=partners&utm_medium=cpc&utm_campaign=Code4dev_Direct&utm_channel=4398170265&utm_feed=feed-AuHuw68b340fa6cc9a&sd=dGVybT0lRTYlOUMlOEQlRTUlOEElQTElRTclQkIlOEYlRTclOTAlODYmbG9jYXRpb249Tm9ydGgrUmhpbmUtV2VzdHBoYWxpYQ==