Advanced Support Engineer, Diamond

September 5, 2025

Apply for this job

Email *

Job Description

Description

Join us to apply for the Advanced Support Engineer, Diamond role at Check Point Software .

Why Join Us?

As the world’s leading vendor of Cyber Security, facing sophisticated threats and attacks, we’ve assembled a global team of driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers’ real-time needs and providing cutting-edge technologies and services to an expanding customer base.

Check Point Software Technologies has been honored by Time Magazine as one of the World’s Best Companies for 2024. We’ve also been listed on the Forbes list of the World’s Best Places to Work for five consecutive years ) and recognized as one of the World’s Top Female-Friendly Companies. If you’re passionate about making the world a safer place and want to be part of an award-winning culture, we invite you to join us.

Key Responsibilities

  • Provide technical support to customers through analytical skills, facilitate installations, implementations, maintenance, education, and documentation in support of customer environments.
  • Communicate effectively with clients at both technical and management levels, working in a team environment and managing multiple tasks with flexibility.
  • Occasionally travel to customer sites in India and abroad.
  • Take ownership of customer-reported network issues, aiding in quick service restoration and problem resolution.
  • Reproduce customer issues and collaborate with internal teams for resolution.
  • Manage customer expectations and ensure timely resolution of technical issues.
  • Support Service Managers with high-profile technical escalations.
  • Develop and maintain troubleshooting skills across Check Point products and industry-standard technologies.

Qualifications