Analyste, expérience de magasinage du client en ligne (canada)
Job Description
Description
En travaillant chez Home Depot, vous pouvez être vous-même tout en contribuant à quelque chose de plus grand.
Position Overview:
We are seeking a dynamic UX analyst to be a part of operations, execution, and stakeholder relationships for their assigned portfolio. The ideal candidate will leverage research, build a vision for the shopping journey, and ensure the delivery of high-quality user experiences.
Key Responsibilities:
- Understand the Customer: Leverage research to identify opportunities to drive value across shopping experiences.
- Build a Vision: Align with stakeholders to articulate category-focused priorities and support the customer’s shopping journey.
- End-to-End Experience: Collaborate with partners to continuously improve the shopping experience, including search, browse paths, and facet/attribute management.
- Measure Results: Monitor business performance and evaluate opportunities for improvement.
- Communicate: Provide clear timelines of prioritized deliverables and review results of changes to category experiences.
- Portfolio Expertise & Strategy Alignment: Lead discussions with merchants to ensure business objectives align with online strategies.
- Category Health & Execution: Assess category performance, analyze trends, and optimize product discoverability.
Competencies:
- Project Planning & Management
- Research & Web Analytics (Adobe Analytics)
- Problem Solving Ability
- Business Acumen
- Cross-Functional Team Collaboration
- Stakeholder Management
- Back-end data management
Reporting Structure:
Reports to: Manager / Lead, Online Category Experience
Direct Reports: No
Travel Requirements:
Limited; Currently 4 days a week (Mon-Thursday) at the location, with weekly travel to Toronto Store Support Centre, stores, and Innovation Centre as needed.
Physical Requirements:
- Extended sitting
- Repetitive tasks
- Quarterly store experience day requiring standing for extended periods and performing store-level tasks
Work Environment:
Hybrid work model with in-office and remote work, including in-person meetings and store visits.
Minimum Education & Experience:
- University/College degree or equivalent experience
- At least 2 years in a relevant field
Additional Requirements:
- Internal candidates: minimum 1 year in position and performance management code compliance
- Proven UX project management experience
- Excellent communication and interpersonal skills
- Experience in eCommerce
- Strong analytical, organizational, and problem-solving skills
- Ability to work independently and handle ambiguity
- Experience with Adobe Analytics, Looker, Tableau & P360 is an asset
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Company
The Home Depot Canada
Location
Toronto
Country
Canada
Salary
200.000
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