Assistant Store Manager – Yorkdale Mall
Job Description
Description
Direct message the job poster from Mackage
Connecting top talent with amazing opportunities, let’s make the perfect match!
About MACKAGE
Specialists in all-season protection since 1999, Mackage merges the finest, most responsible leathers, down and wools with luxury-forward design, resulting in uncompromising construction, enveloping comfort, and signature silhouettes.
A global outerwear leader committed to exceptional quality, purpose, and performance with a focus on aesthetic innovation.
Mackage is dedicated to employment equity and encourages applications from women, visible minorities, Aboriginal peoples, persons with disabilities, LGBTQ2S+ persons, and other marginalized groups.
Reporting to the Store Manager, you will oversee the team and ensure effective store operations, including service, brand integrity, store standards, training, and people performance.
What you’ll do:
- Maximize store sales and KPIs to meet targets while achieving personal sales goals.
- Motivate and inspire teams to high performance and exceptional customer service, with a strong focus on client relationships.
- Communicate effectively with management and HQ partners.
- Support performance evaluations, manage turnover, and develop action plans for the sales team.
- Monitor sales floor and zone coverage to drive sales and maintain a customer-centric environment.
- Proactively engage clients using CRM and grow the clientele database.
- Recruit, hire, and develop top-tier candidates to represent Mackage as brand ambassadors.
- Manage operational tasks related to reports, payroll, scheduling, and inventory management.
- Ensure store policies are followed and communicated clearly.
- Maintain organization and standards of the store front and back of house.
- Handle customer inquiries, concerns, and returns effectively.
What you’ll need:
- At least five (5) years of experience in luxury fashion retail, with a minimum of two (2) years in management.
- Exceptional selling and customer service skills.
- Strong leadership and communication abilities.
- Personable, dynamic, with solid business acumen.
- Results-driven and adaptable mindset.
- Multilingual skills are a plus.
- Proficiency in Microsoft Office Suite and POS systems.
We want to get to know you
Seniority level
- Associate
Employment type
- Full-time
Job function
- Customer Service, Management, and Sales
Industries
- Retail Apparel and Fashion
Referrals can double your chances of interviewing at Mackage.
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Company
Mackage
Location
Greater Toronto Area
Country
Canada
Salary
100.000
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