Associate Linux Support Engineer
Job Description
Description
Join to apply for the Associate Linux Support Engineer role at Canonical .
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include leading public cloud and silicon providers, and industry leaders across sectors. The company is founder-led, profitable, and growing.
We are hiring an Associate Support Engineer to support the technical needs of customers leveraging Ubuntu and open source products. This role offers an opportunity for a hands-on engineer with a passion for Linux and open source technologies to work with industry experts at Canonical.
You will solve technical problems ranging from cloud environments, desktop and server issues, Linux kernel crashes, to OS configuration issues and root cause analysis, providing expert-level support across cloud, desktop, and IoT. You will own and manage your cases, escalating when necessary. This is a remote, globally accessible role.
Location:
This is a globally remote role.
The role entails:
- Providing technical support from your home office
- Owning and resolving support cases via phone, email, and web
- Communicating effectively with internal customers
- Ensuring support cases meet SLA standards with high customer satisfaction
- Contributing to and maintaining knowledge base articles
- Drafting technical notices for communication
- Prioritizing tasks effectively
- Continuously learning about our products and services
- Understanding Ubuntu development to set realistic customer expectations
- Maintaining communication with team members
- Suggesting improvements for service quality
- Participating in weekend rotation shifts
What we are looking for in you:
- Strong academic record from high school and university
- Degree in a technical field or relevant experience; preferred majors include Computer Science, MIS, Electrical Engineering
- Confidence in communication and feedback exchange
- Proven ability to exceed expectations
- Experience with Linux troubleshooting
- Knowledge or experience in at least two of the following: Linux server administration, programming fundamentals, networking, virtualization/cloud computing
- Quick learner, adaptable, and able to handle customer-facing pressure
- Excellent English communication skills
- Respect for diversity and cultural sensitivity
- Result-driven with a strong commitment to responsibilities
- Willingness to travel internationally twice a year for up to two weeks
Background checks will be conducted for this role.
Nice-to-have skills:
- Experience with virtualized environments (KVM, VirtualBox, VMWare)
- Experience with open-source desktop technologies
- Active contribution to open-source projects or forums
What we offer:
- Distributed work environment with biannual in-person team sprints
- USD 2,000 annual learning and development budget
- Annual compensation review and performance rewards
- Comprehensive benefits including leave, parental leave, Employee Assistance Program, and travel opportunities
About Canonical:
Canonical is a pioneer in open source, publishing Ubuntu and leading innovations in AI, IoT, and cloud. We hire globally and uphold high standards of excellence. Working remotely since 2004, we encourage creative, smart, and continuous learning environments.
Canonical is an equal opportunity employer.
We value diversity and are committed to providing fair consideration to all applicants regardless of background or identity.
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Company
Canonical
Location
Toronto
Country
Canada
Salary
100.000
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