Associate, Process Management- New Grad 2026
Job Description
Description
Associate, Process Management- New Grad 2026
Join to apply for the Associate, Process Management- New Grad 2026 role at Capital One .
Job Details
- Location: 161 Bay Street (93021), Toronto, Ontario, Canada
- Employment Type: Full-time
- Seniority Level: Internship
Application Instructions
Include your cover letter, resume, and unofficial transcript in one PDF when applying. Complete the virtual job fit assessment within 24 hours of applying.
About Capital One Canada
We’ve been on a mission to change banking for good for over 20 years, making credit accessible, simple, and rewarding. We aim to help Canadians succeed with credit, believing in people — our customers, associates, and talent like you!
About The Team
Our Process Managers work across various areas such as Fraud, Customer Acquisitions, Payments, and more, ensuring we meet our customer promises and solve complex problems. You’ll be part of a talented team focused on creating and improving processes to deliver excellence.
About The Role
As a new Process Manager, you’ll join the Process Manager Development Program (PMDP), which includes hands-on training, Lean/Green Belt methodologies across two projects, and presentations to senior leaders. You’ll also participate in social networking events and connect with other Process Managers.
Your Responsibilities
- Manage process improvements by defining and implementing agendas, driving efficiencies, and using data to enhance customer experiences.
- Collaborate with departments like our software studio and data science team to develop efficient processes.
- Apply leadership skills such as communication and change management to support product launches, technology changes, and ongoing improvements.
- Use tools like Visual Management, Business Process Management, Lean, and Six Sigma to define and improve processes.
- Ensure documentation complies with regulatory requirements and is kept up-to-date.
- Develop quality assurance routines and monitor process performance.
Qualifications
Basic: Students graduating in 2026 with an undergraduate or Master’s degree from an accredited university.
Preferred: Bachelor’s in Engineering, Commerce, Business Administration, or related fields; strong analytical and problem-solving skills; familiarity with Lean/Six Sigma; experience with coding/data visualization (SQL, Tableau); team collaboration; bilingual in English and French is a plus.
Working at Capital One
Enjoy a hybrid work environment with 3 days in the office, supported by a Work From Home allowance. We offer comprehensive health coverage, tuition subsidies, and support for your well-being.
Additional Information
We are committed to diversity and inclusion and provide accommodations for applicants requiring assistance during the recruitment process.
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Company
Capital One
Location
Toronto
Country
Canada
Salary
100.000
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