Bilingual Training Specialist
Job Description
Description
Shore is an IT and strategy consulting firm focusing on innovation in the public sector. We deliver services and tools that advance public sector organizations and the services they provide.
Shore’s working environment is flexible, collaborative, and down to earth. We work hard and deliver exceptional quality, but don’t take ourselves too seriously in doing so.
What it’s like to work at Shore:
- Flexible culture and working environment
- Opportunities to learn and advance
- Contribute to innovative projects
- Be encouraged to bring your own ideas forward
Job Description
The Bilingual Training Specialist is a key part of Shore’s product management team reporting to the Director of Product Management. The Bilingual Training Specialist will design, develop, and deliver training content, processes, tools, and metrics to support customer learning and adoption outcomes for individuals and groups. This role will enable customer success through end user solution adoption. You will work closely with Shore’s technical solutions and project delivery teams to develop and deliver human-led, as well as digital training experiences to customers’ end users.
Primary Responsibilities
Training
- Design, deliver, and maintain user adoption and training plans for Shore’s product suites including digital, self-guided, and train-the-trainer approaches.
- Create, author, and deliver human-led training sessions for end users to support adoption of Shore’s software products and solutions in English and French, as needed.
- Develop customizable scenario-based case studies and modules
- Develop online learning and performance support strategies as well as practical feedback mechanisms
- Coordinate and lead train-the-trainer sessions using the latest in industry best practices and techniques Document and conduct knowledge
Company
Shore Consulting Group
Location
Toronto
Country
Canada
Salary
100.000
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