Business Banking Relationship Manager
Job Description
Description
Join to apply for the Business Banking Relationship Manager role at BMO U.S.
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Join to apply for the Business Banking Relationship Manager role at BMO U.S.
Come join a culture that is about so much more than the bottom line. Be a part of a team that celebrates big ideas, supports your personal and professional growth, and makes a real impact in local communities. At BMO, you will enjoy work that makes a difference; help us live our Purpose: To Boldly Grow the Good in Business and Life.
Our Business Banking Relationship Manager cultivates, builds, and manages relationships with a portfolio of small business clients to build a pipeline of new business and increase BMO’s market share. Applies professional consultative sales and business development practices and techniques for an assigned jurisdiction/portfolio. Actively identifies opportunities and refers to BMO colleagues as appropriate.
- Proactively develops and executes sales strategies to attract new business clients and expand existing relationships.
- Develops internal and external networks and referral sources to ensure ongoing growth of BMO’s business.
- Generates appointments and opportunities to grow business results through targeted sales efforts.
- Develops, maintains, and executes a business plan, including relationship management strategies, to achieve customer retention objectives.
- Identifies prospective customers and cross-sells additional products and services to meet their needs.
- Develops client rapport and instils confidence to develop credibility and earn their trust as relationship manager.
- Understands the local market and proactively develops relationships with centres of influence.
- Delivers exceptional customer service and builds trust by providing expertise, responsive service, and support.
- Develops and maintains long-term profitable relationships and expands wallet share within the assigned portfolio.
- Answers inquiries and provides accurate information about business banking products and services.
- Understands customer needs and offers financial solutions that meet customer goals.
- Resolves or escalates issues.
- Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
- Provides advice and guidance to assigned business/group on implementation of solutions.
- Develops, maintains, and executes a business plan, including relationship management strategies, to achieve customer retention objectives.
- Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
- Monitors and tracks performance, and addresses any issues.
- Coordinates the management of databases; ensures alignment and integration of data in adherence with data governance standards.
- Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment of initiatives.
- Provides input into the planning and implementation of operational programs.
- Executes work to deliver timely, accurate, and efficient service.
- Supports the development and promotion of a business/group program.
- Follows security and safeguarding procedures and applies due diligence in accordance with
Company
BMO U.S.
Location
Toronto
Country
Canada
Salary
100.000
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