Case Management Lead – Life & Disability Services
Job Description
Description
Case Management Lead – Life & Disability Services
Join to apply for the Case Management Lead – Life & Disability Services role at Alberta Blue Cross
Case Management Lead – Life & Disability Services
1 week ago Be among the first 25 applicants
Join to apply for the Case Management Lead – Life & Disability Services role at Alberta Blue Cross
Get AI-powered advice on this job and more exclusive features.
Alberta Blue Cross is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe in what we do—and place trust in our employees to deliver our vision.
Working at Alberta Blue Cross means having a career where you’ll be recognized for your contributions. We value diversity, encourage our team members to maintain a healthy work-life balance and provide opportunities for career growth.
OVERVIEW:
Working in a flexible work style arrangement, with the guidance of the Manager of Life & Disability Services, this position is responsible for managing both the people and the processes in the adjudication and delivery of life and disability benefits which includes effective disability case management strategies.
WHAT YOU WILL DO:
- Contribute to a dynamic work environment by identifying opportunities to continuously improve processes to better meet our service excellence and financial commitment to our customers.
- Demonstrate excellent knowledge of group insurance, disabilities and claims management strategies and lead innovation and change management by staying current with industry trends and legislation changes.
- Act as the primary resource for your team, giving team members direction and overseeing workload management, assist with complex cases and provide consultation on escalated claims.
- Contribute to the ongoing business retention and growth by cultivating excellence in your team and proactively engaging with our customers. Working closely with our sales and marketing teams, providing support in achieving our growth targets.
- Proactively address client needs or concerns that may be escalated to you and help your team to prioritize work items to meet client service standards.
- Be the subject matter expert on assigned employer groups, ensuring service level agreements are adhered to.
- Ensure proper application of rules and regulations as outlined in the Group Policy and in accordance with the Canadian Life and Health Association (CLHIA) guidelines.
- Plan, implement and evaluate sound case management principles.
- Responsible for the issuance of correct benefit
Company
Alberta Blue Cross
Location
, AB, Canada
Country
Canada
Salary
100.000
URL