Claims Advisor/Senior Claims Advisor- Surety

September 5, 2025

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Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.
Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.
About The Role
As a Claims Advisor/Senior Claims Advisor, Surety, Central and Western Regions , you will work with a high-performing team of Specialty Lines Claims professionals. This team is responsible for the management and handling of Surety claims such as Contract Surety, Commercial Surety, Developer Surety and Home Warranty in a team environment. Your claims experience and drive for excellence will help you successfully work collaboratively in a team environment.
Reporting to the Surety Claims Manager, you will be a part of our National Surety Claims Department and will work in a results-driven and highly rewarding environment to meet profitability and business objectives, and contribute to achieving the industry’s highest level of stakeholder satisfaction.
NOTE: The level of role offered will be determined based on skills, experience and education.
What You’ll Do Here

  • Oversee and handle complex claims on surety bonds including assessing coverage, liability, quantum, and recovery of loss activities and complete bonded obligations.
  • Maintain relationships and synergy with Surety Underwriting and provides client support on moderately complex claims related matters.
  • Work closely with your Manager to develop and recommend strategies in the file handling and resolution of claims.
  • Can effectively navigate and determine strategies relating to insolvencies and dealing with Trustee/Receivers as they arise.
  • Demonstrates strong negotiating and problem-solving skills and following through to execution and resolution of a claim.
  • Demonstrate strong organizational skills in the collection of documentation and setting out and documenting the rationale of claim strategy and settlements within established authorization levels.
  • Manage internal and external resources such as legal counsel and consultants retained for claims handling assistance and apply expense mitigation for same.
  • Assist management with driving changes as needed and help strategize initiatives for the department as they arise.
  • Maintain a collaborative and transparent communication with all stakeholders associated with the Surety line of business including internal and external stakeholders to ensure smooth relationships and delivering a second-to-none experience driven from our core values.

What You Bring To The Table

  • Legal degree is an asset.
  • Minimum of 2 years of surety claim experience or 2-5 year experience in construction and/or contract management.
  • Management, coaching and mentoring experience is an asset.
  • Excellent analytical and decision-making skills with attention to detail
  • Strong negotiation
  • Ability to work well under pressure and meet deadlines
  • Flexibility with travel, as required

This role is eligible for employee referral bonus. #myReferrals3000
What We Offer
Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.
Working Here Means You’ll Be Empowered To Be And Do Your Best Every Day. Here Is Some Of What You Can Expect As a Permanent Member Of Our Team