Claims Manager, Multiline – USE
Job Description
Description
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Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.
Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.
About The Role
We’re looking for a Claims Manager, Multiline – USE, to join our growing team!
What You’ll Do Here
- Proactively manage workflow and resources to achieve regional goals and exceed customer expectations.
- Participate in the development and implementation of business plans and manage day-to-day operations to achieve key business goals.
- Monitor financial performance and productivity and report monthly to appropriate stakeholders on progress towards specific goals and objectives.
- Develop, recommend, and implement strategies for loss containment, increased salvage and subrogation returns to improve region’s loss ratios and process & technology improvements.
- Provide effective leadership by motivating staff, coaching and mentoring their teams, performance management, continuous learning and career development for managers and other staff.
- Act in a consultative and advisory capacity on claim matters such as policy interpretation and settlement negotiation to help resolve claims related issues.
- Maintain a respectful and productive business relationship with vendors, service providers, other COEs and internal client groups.
What You Bring To The Table
- College diploma or university degree preferred
- A minimum of two years in a management function
- Excellent communication and interpersonal skills with all levels of staff, internal and external customers.
- Experience in coaching and developing staff
- Proficiency in a variety of PC software
- Strong leadership skills
- Excellent customer service skills
- Positive attitude while adapting to changing priorities and taking ownership of work
- Self-starter with a sense of urgency and the ability to work independently under minimal supervision
- Demonstrated knowledge of Auto Physical Damage line of business
- Bilingualism (French and English) required. Must interact regularly with colleagues across the country.
What We Offer
Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.
Working Here Means You’ll Be Empowered To Be And Do Your Best Every Day. Here Is Some Of What You Can Expect As a Permanent Member Of Our Team
- A financial rewards program that recognizes your success
- An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
- An extensive flex pension and benefits package, with access to virtual healthcare
- Flexible work arrangements
- Possibility to purchase up to 5 extra days off per year
- An annual wellness
Company
Intact
Location
Quebec
Country
Canada
Salary
100.000
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