Customer Service Specialist

September 4, 2025

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Job Description

Description

Company Overview:
At Mammotion Tech., we are at the forefront of innovative garden care solutions, specializing in state-of-the-art robotic lawn mowers. Our products aim to transform lawn maintenance, making it easier and more efficient for homeowners across Europe. We are seeking a dynamic and multilingual Customer Service Representative to join our team and provide exceptional support to our customers in both English and German

Key Responsibilities:

Customer Support:

  • Provide high-quality customer service via phone, email, and live chat to our Europe customers.
  • Assist customers with product inquiries, troubleshooting, and after-sales support.
  • Handle customer complaints and ensure satisfactory resolutions in a timely manner.

Technical Assistance:

  • Offer technical support and guidance on the setup, use, and maintenance of our robotic lawn mowers.
  • Collaborate with the technical team to resolve complex issues and provide customers with accurate information.

Order Processing:

  • Manage and process orders, returns, and exchanges efficiently.
  • Coordinate with logistics to ensure timely delivery and address any shipping-related queries.

Customer Relationship Management:

  • Build and maintain strong relationships with customers by ensuring a positive customer experience.
  • Collect and analyze customer feedback to identify areas for improvement in our products and services.

Documentation and Reporting:

  • Maintain detailed and accurate records of customer interactions and transactions.
  • Prepare regular reports on customer service activities, including metrics on response times and issue resolution.

Qualifications:

  • Language Skills:
    Fluency in English and either German is mandatory. French will be a plus.
  • Experience:
    Previous experience in a customer service role, preferably in a technical or consumer electronics field.
  • Technical Aptitude:
    Ability to understand and explain technical aspects of robotic lawn mowers.
  • Communication Skills:
    Excellent verbal and written communication skills.
  • Problem-Solving:
    Strong problem-solving skills and the ability to think on your feet.
  • Interpersonal Skills:
    Friendly, professional demeanor and ability to build rapport with clients..

Company

Mammotion Tech

Country

DE

City

Düsseldorf, North Rhine-Westphalia

Time Posted

2025-08-15

Salary

35000.0 to 60000.0 € per year

Currency

€

URL

https://de.bebee.com/jobs/visit/4398170265-feed-AuHuw68b340fa6cc9a_ZmJkNWJhNGI1NWI3MzkyNmQ1ODUxNzQ1MDM3YjNlNTI=?exp=GIYDENJNGA4S2MBVKQYTEORSGI5DAMS2&enc=vzdMwu37BpFbzlij2mxh0-Wtbel4sWHgDhsX5EKyNVhbYDQgoY8J9uVHYGmsqqDHNMRb5O9-c0k13uvEOFSeRo3i5I-91zkulBthQv06z_I=&utm_source=partners&utm_medium=cpc&utm_campaign=Code4dev_Direct&utm_channel=4398170265&utm_feed=feed-AuHuw68b340fa6cc9a&sd=dGVybT1DdXN0b21lcitTZXJ2aWNlK1NwZWNpYWxpc3QmbG9jYXRpb249RCVDMyVCQ3NzZWxkb3JmJTJDK05vcnRoK1JoaW5lLVdlc3RwaGFsaWE=