Customer Success Manager (Research)
Job Description
Description
As Alida’s Customer Success Manager , you champion the power of our platform to help organizations build better products, deliver better services and achieve better business outcomes. You are the day-to-day contact for our customers and are responsible for driving customer adoption and success, educating them on best practices that enable them to drive stronger and more engaged customer relationships through our platform. Beyond the day-to-day, you will be supporting our customers by inspiring them to think about how our platform can support their broader business needs (profiling their customers, developing strategic marketing content, delving deeper into new product opportunities or customer loyalty). If you’re a researcher by heart and are looking for a change in the tech and customer success world, this may be the opportunity for you.
Take a look below at the skills we want you to have.
- Develop and manage value-based relationships with roughly 10-20 customers
- Maintain a real time understanding of your customers and their adoption of our platform
- Develop and maintain, in collaboration with your customers, Success Plans/Value Realization Plans as the blueprint for achieving the customers objectives
- Perform regular (weekly, monthly and/or quarterly) reviews with customers on goals, challenges, insights and opportunities.
- Uncover risk, or latent or unexpressed needs by leading discovery sessions, asking probing questions and defining a long term
Company
Alida
Location
Toronto
Country
Canada
Salary
100.000
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