CX – Industrial Sales Associate (Inside Sales)
Job Description
Description
Join to apply for the CX – Industrial Sales Associate (Inside Sales) role at Atlas Tools & Machinery
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Join to apply for the CX – Industrial Sales Associate (Inside Sales) role at Atlas Tools & Machinery
At Atlas Tools & Machinery, we are committed to delivering an exceptional customer experience, fostering positive relationships, and providing the right solutions for our clients’ needs.
We are seeking a customer-obsessed and passionate Industrial Sales Associate who provides a white-glove service experience. The Industrial Sales Associate is dedicated to growing the business and enhancing the customer experience by going above and beyond to meet their needs, focusing on providing tailored solutions, and always seeking opportunities to elevate the service we offer. At Atlas, we are committed and dedicated to building strong client relationships and we do this by being solution-oriented, connecting with our clients and ensuring they feel valued and supported.
Key Responsibilities
Customer Service & Support (All Communication Channels)
- Provide exceptional service to customers both in-store and remotely.
- Provide knowledgeable support through phone calls, emails, and other communication channels.
- Convert customer inquiry calls into sales opportunities, wherever possible.
- Assist in-store customers with specialized requests such as large product order requests or unique purchases for non-stock items, working in collaboration with purchasing.
- Respond to calls forwarded by the CSR team, be a product knowledge expert, track types of inquiries, and categorize them to improve future follow-up processes.
- Become a product expert to answer customer inquiries and, when necessary, gather information from the sales floor team to share with customers.
- Update customer data, including trade verticals to ensure the data is current and relevant.
- Manage in-person clients seeking terms and conditions, ensuring a smooth process for
Company
Atlas Tools & Machinery
Location
Toronto
Country
Canada
Salary
100.000
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